Smoothie King — Restaurant in North Miami

I’m writing to express my disappointment with the service I received at the 126th location in North Miami Beach. I hope this message is taken seriously, as the experience was frustrating, disrespectful, and far below what I would expect from your brand. I began at the drive-thru and asked questions about the menu. After learning there were juices, waters, and snacks available inside the store, I decided to park and go in to explore more options. At the counter, I placed the following order: One small Watermelon Hydration One medium Lemon Strawberry smoothie After paying, I waited inside for quite some time. During that wait, at least four cars passed through the drive-thru and received their orders before mine, despite me ordering earlier. A gentleman who entered the store after me and ordered an açaí bowl was also served before I received anything at all. As I grew increasingly thirsty, I asked for a cup of water and was told there was a $0.25 charge, which I paid no problem. However, no water was ever given to me at that time. When our drinks were finally handed over, I noticed both were the same size, which raised a concern. I asked the staff what size they were, and the young man at the counter insisted both were small, and that I had ordered a small. I calmly explained that I had requested and paid for a medium Lemon Strawberry smoothie. I then asked to see my receipt, which had not been provided to me at the time of purchase. He searched through several receipts — including orders placed after mine — and finally found mine. As I had stated, it confirmed I had paid for a medium. Instead of acknowledging the mistake or offering an apology, the employee asked me for the small and aggressively threw the incorrect drink into the trash, which came across as unnecessarily hostile. I told him that was not necessary and that I had been waiting enough time to have to wait more. At that point, both he and a female employee with long red dreadlocks raised their voices and said, “We have to do that referring to tossing the drink.” And after all of that — the delay, the argument over the drink size, and the back-and-forth just to prove I had paid for a medium — I still had not received the water I had paid for earlier. It had been completely forgotten. I had to ask for it again, and only then, after the smoothies were finally handed over and everything had already escalated, was the water given to me. This added another layer of frustration to an already disappointing experience. When I expressed concern about the delay and the fact that we were served after every drive-thru order and even after a customer who came in later, the staff member told me that the drive-thru takes priority because it’s “timed,” and that people inside the store “can sit and wait.” That explanation felt dismissive and unacceptable. I chose to come inside based on information I received at the intercom — not to be treated as a lower priority. This entire interaction was handled without professionalism or courtesy. From the lack of urgency and communication to the tone and behavior of the staff, the experience was deeply disappointing. I hope this feedback is used to retrain the team on proper customer service, how to respectfully resolve errors, and how to ensure in-store customers are treated with the same care as those in the drive-thru. Thank you for taking the time to read this. I’d appreciate a response and any follow-up...

rarely write reviews, but I felt this experience needed to be shared — not only for potential customers but for the sake of the business owner who may not realize the kind of leadership representing their brand. I visited this location through the drive-thru. I was asked for my order, which I gave, and then asked to repeat it again at the window. Mistakes happen, and I understand that — but I was ultimately given the wrong drinks. I returned (with no other cars in line) and politely explained the situation at the speaker. A young man was responding to me when he was suddenly interrupted by a woman’s voice — loud, irate, and seemed unprofessional — who cut him off and said, “Drive around, we have it.” At the window, a young man kindly handed me a replacement drink. Unfortunately, it was the same drink except it was now watered down. I asked if it could be remade, and he took it back. Shortly after, the window was abruptly opened by a woman — whom I now understand to be the assistant manager — who demanded the “mixed” drink as well. I handed it to her, (which was also watered down and I was glad to give it because they have no trash can outside in this location) and she then refused to let me take the paper from the cup, dismissing it as only the paper used to make drinks. She slammed the window without a word of apology. (I thought the paper was my receipt) The most disappointing part was not the mistake — but her energy. There was no professionalism, no ownership of the situation, and no respect shown to a paying customer. When I calmly told her that her attitude was unprofessional and that I wouldn’t be returning, she smiled and replied, “Oh, you won’t be returning.” To the owner: If this is your idea of leadership, you may want to reconsider your investment. Emotional, reactive behavior does not equal policy or management. The woman at the window seemed more interested in controlling the narrative than correcting the issue — or respecting your staff. She undermined a polite employee who was simply doing his job. To the young man who served me: You handled things with grace and kindness — thank you. To the employees working under poor leadership: You deserve a workplace that values you, supports your mental health, and treats you like a person — not a servant. To future customers: If you want a smoothie and to be treated like a customer whose presence matters, Tropical Smoothie just down the road might be a better experience. If I could give a zero, I would. One star — and only for the courtesy of the young man...

The smoothie is great but the competence within staff is outrageously unacceptable. I ordered a 20oz smoothie with 9 added ingredients (enhancements) . I asked for it in a 32 oz cup. They instead through away my portion and fit the rest in a 20oz. I asked for it to be remade. If all smoothies are portioned strategically for cup accuracy how is it that I’m told I’m unable to receive all of my added ingredients in a cup size big enough to hold it because I didn’t pay for that size cup. They sound ridiculous. I don’t want an 32 oz serving of the peanut power plus because it is loaded with calories. And they contacted the manager who is apparently for lack of a better word ignorant when it comes to customer feedback. She told them to refuse service. Even after I offered to buy a cup. So after I had to become a science teacher and explain to these people why the ingredients will not fit the cup they forgot to charge me. So as the good person I am I walked back in and paid for my smoothie even tho I was in my car and on my way off the premises. She’s lucky I’m not a thief because after the way these ladies conducted themselves I should...