AT&T Store — Local services in North Miami

Wednesday, October 18, 2023

Chris AT&T Store North Miami 12599 Biscayne Blvd North Miami, FL 33181

I am writing this letter to express my heartfelt appreciation and commendation for the exceptional service that you rendered on Tuesday, October 17, 2023, at the AT&T Store in North Miami. Your professionalism, honesty, patience, and diligence were truly remarkable and made a significant impact on my experience. Your professionalism throughout the interaction was evident from the moment I walked into the store. Your courteous demeanor and knowledge about the services and products offered by AT&T were impressive. You demonstrated a thorough understanding of the plan and pricing options available, providing clear and concise explanations that allowed me to make an informed decision regarding my telecommunications needs. I particularly want to commend you for your honesty in discussing my plan and pricing. Your transparency and straightforwardness in explaining the details of the plan and associated costs were highly appreciated. It instilled a sense of trust and confidence in the recommendations you provided, ensuring that I selected the best plan tailored to my requirements. Additionally, your efforts in facilitating insurance coverage for the Galaxy Z-Fold 5 were instrumental. Your guidance and expertise in navigating the insurance options and explaining the benefits were invaluable. Your dedication to ensuring that I had adequate protection for my device highlighted your commitment to customer satisfaction and wellbeing. Moreover, your patience and diligence in addressing all my questions and concerns were exceptional. You took the time to understand my needs, answer my inquiries thoroughly, and provide solutions to any issues I raised. Your attentiveness and willingness to go the extra mile made the entire process smooth and effortless. Lastly, your proficiency in transferring data from my old phone to the new device demonstrated your technical competence and efficiency. The seamless transition of my data underscored your commitment to ensuring a seamless and convenient experience for customers. Chris, your exemplary service is a true testament to your dedication and professionalism. Your approach not only met but exceeded my expectations, leaving a lasting positive impression. I would like to extend my sincere gratitude for the outstanding service you provided. Thank you once again for your exceptional assistance. I will undoubtedly recommend the AT&T Store in North Miami to family, friends, and colleagues seeking telecommunication services, largely because of the outstanding service I received from you.

Patrick A Williams,...

Every time we came here we've only left with a negative experience. Customer service is questionable at best; we're still wondering why do they even have representatives if we're only going to do things by ourselves but more on that later. The first time came to this location, we were there to switch phone companies and to aquire new phones. Everything went smoothly at first the phones were seemingly working properly. Until later that evening the Z Flip started acting up something with its Sim card was acting up. Took it back to get it straighten out, rather being helped we were being accused of doing something to the phone as if we would purposely messed up a phone that cost over a thousand dollars. After a few minutes of going back and forwards they come to the conclusion that it was the Sim card. Fast forward a few months this brings us to recent time. The Z Flip screen isn't physically cracked it's internally cracked. So we go there to see what are our options, we're being helped by a customer representative or so we think. Remember when I said "We're still wondering why do they even have representatives if we're only going to do things by ourselves ." Well this is that part of the review, we're told to make a claim on the phone that if the claim goes through we'll pay $30 at best to get it fixed at worse we'd have to pay over $200 or our final option wait foe the new phone to release and have it shipped to us. So we put in the claim online in store Using their computers. The representative says we should call instead to get better results. This began the great run around so we're calling claims they sent us to insurance they send us to samsung the representative isn't nowhere to be found. Samsung sends us back to them, so they call ubreakit I fix it in the end we didn't get any customer service or help. This place is the worse and will not be returning in the near or far future. Customer Service sucks...

DATE OF EVENT : 09 /14/ 2019 Horrible customer service from NouNou. Didn't understand one of the policies and when questioned about it was met with a dismissive response that wasn't very clear. In me trying to make sense of this policy, it took me asking her a different way more than 4 times for her to actually explain a different way. When confronted about her dismissive attitude her immediate response was "so what's your number?", totally dismissing and not acknowledging what had been said. At that point I refused her service and let her know that she has ABSOLUTELY NO customer service skills in which she responded with "You didn't give me a chance." I wasn't sure if I was supposed to wait until after I gave her my number or after the service was done to receive a courteous response but I wasn't. One of her co workers chimed in and told her to call the acting manager. After I walked over and asked the manager to talk ,after he was done with a customer. I walked back over to her to try and hash it out with her to see if we could come to an understanding. She just didn't seem to care. As if she was doing me some kind of favor. I talked to her a bit more trying to get an understanding that didn't have to include the manager but she really didn't care. Didn't even smile the whole time we were with her, like what is that?

The point is Nounou's customer service sucks and the staff here may need training on basic customer service and how to deal with customers. A simple I didn't mean to offend you and it seems like we're having a misunderstanding...