Best Buy — Local services in Norwalk

I have had the single worst customer service experience of my life at this store. I went in and bought a new TV, two mounting brackets, and paid for the geek squad service to come install all of it. That's not a cheap trip to the store, so I would expect decent service. Instead what I've recieved is incomprehensible. The rest of this review gets a bit long, but please read on if you plan to visit this store. In summary, they're terrible. Don't buy anything here requiring any sort of customer service or additional service work. Sure, buy a DVD or a video game. But nothign that requires an employee to help you. They won't.

When buying the TV mounting brackets I made special note multiple times to the sales person that the walls I happened to be mounting on are concrete to make sure it did not require special mounting brackets and that this would not be an issue. He assured me it would be fine and the geek squad had all the tools necessary to make the installation. The team showed up on Wednesday, decked from head to toe in plain black sweatpants and sweatshirts (completely unprofessional), informed me it would cost me an extra $200 for the concrete mounting, and that they DID NOT have the necessary tools to do the work. Despite this, they spent over 2 HOURS simply tracing on the wall where the brackets "will" be mounted. Then they left because they had other appointments in the same time window and had to get to those despite having accomplished nothing during my appointment.

The technician promised she would call us back by 6 pm that evening to reschedule for friday. No surprise, there was never a follow up call. I called the Best Buy customer service number the next day to be informed it would be a week before they could come back. I informed them this was not acceptable. I don't get the option to not pay my bill for a week or so if i can't fit it into my schedule, so why can they just not finish their work? After being on the phone for 30 minutes (mostly on hold) they said they had to call the store to speak to a manager and would call me back.

30 minutes later they called me to tell me......they would have to call me back. They still didn't know if they could come in a normal time frame to finish their work. Guess what? They never called me back, again! So i called the next morning to more empty promises of someone following up and calling me back within an hour. When I called back 4 hours later to speak to someone else, they still had me scheduled for an appointment a week later and once again said they would call me back. I'm still waiting for that call.

This has been the worst, most unprofessional, and all around terrible service I've ever recieved. I'm fully considering hauling the tv and both mounting brackets back to the store and demanding my money back. At which point i will head just down the street and purchase the same equipment from Best Buy's main competitor in the area. This has been just horrific from a customer's...

Having a limited space I needed a special TV set 39" 1080p. To be precise only Insignia 39" would fit into the opening in my cabinet. The online search yielded that I could purchase one at Best Buy. I checked with three Best Buy stores closest to my house - two didn't have them, the one in Norwalk showed 3 available. I purchased one, paid for it instantly and received an email confirmation of the transaction. Then I got into my car and drove for almost an hour to pick it up. When I showed up at the store, a smiling employee at the Store Pick Up desk took all the information, disappeared and upon her return several minutes later communicated to me with a happy grin on her fact that they don't have those models. I showed her the receipt, but that didn't help much. Her answer was that someone must have bought it and take it while I was an route. I asked to see the store manager. The young man who came to talk to me didn't look like a man in charge, but leave it as it may. He clearly didn't understand the logic what have just transpired. His argument was exactly as his colleague. We must have sold it before you arrived. I asked him if he could check the transactions that took place within the last 90 minutes, that's how much time had passed since I placed the order and my credit card was debited. His answer was that it is impossible. Maybe in a couple of days they could do such a thing, but not at this moment. Both of the employees I talked to were totally uncooperative. The entire incident looked to me like a classic case of a deceptive advertising. Pity there is no option to post it with O stars. As far as I'm concerned this was the last time my foot stepped inside a Best Buy store. Here's a follow up to my posting from yesterday. Today the item still shows up as being in stock. I called the store and was informed that the price has been reduced from $169.99 to $159.99 and they have it. Only after asking again and giving the SKU number I was told that they don't have it. If this isn't deceptive advertising, I don't...

If you need a sign, here it is. Do not come here for curbside pick up!

I'm a big fan of curbside pick up and needed a specific mouse. I was pleased to see that best buy was carrying the mouse and was instantly sold on the bold letters " Get it fast and free, ready in one hour." written on their website. I waited an hour for an email to state my order was ready for pick up but never got it. I decided to just come to the store an HOUR AND HALF LATER, hoping It would be ready, It was NOT. I walked in and was greeted by John at the register. I explained my order was not ready but have been waiting for over an hour. He was absolutely incompetent during my experience. He told me I would have to keep waiting. I insisted I take the item off the floor myself if they were understaffed but said it was not possible because of a process it has to go through. He recommended I cancel the item and purchase it again at the register. I was absolutely not going to do this, and SHOULD NOT HAVE TO. I decided to leave and continue running my errands. 2 hrs later, still NO EMAIL CONFIRMATION. This time, I found the mouse myself and headed back to the register - I ran into John and told him "I have the physical item in my hand - can you just process it" He said no and someone else will be able to help me. I was sent to "Yvette" (Not sure if that's her name because hair was covering her name tag). I told her what happened, and she apologized and said it was very busy. I told her there's more employees than customers and continued to say It was very busy. She appeared agitated by the lack of help from her colleagues in the "Order pick up" section. She took the mouse, scanned it, and said I was all set. What aggravates me most about this experience was Johns inability to provide service and/or pursue a solution. As a customer, I should not have to do the job that these employees are paid to do.

I will stick to Staples, Target, Walmart. Never coming here again and you...