Lennys Grill & Subs — Restaurant in Ocean Springs

Walked in at about 7:45pm, 15 mins before closing. I could sense the two staff up front were looking frustrated with “last minute customer.” I let it go and ordered two 10” subs and two kids subs meals. One of the staff’s friends walked in right behind me and they were so happy to greet them. Another lady walked in a few mins behind me at about 10 mins til closing ordering one sandwich. They acted with her as they did me, not thrilled. At 8:05pm, they handed her sub and I heard one of the staff say, that was his sub(talking about mine). A few mins later they handed me my bag of food. I asked is this the right sub knowing it wasn’t because it was the smaller 7.5” subs instead of 10”. This was at about 8:10pm, I then requested a refund for the one 10” sub. Neither acted like they cared or knew how to issue refund. One stated I’m calling the owner, I requested either a voided transaction and take all the food back or a refund for the one 10” subs. They (4 staff) couldn’t process refund due to using $5 in rewards credit. Almost 40 mins total in store leaving about 8:20pm, missing my correct sandwich and the woman receiving mine… Owner Doug Wood said I had to call him in the morning to receive refund. In what world does this make sense?

This was my second time in this location since moving down here, first time was great, staff great, food was also. This second experience has left me pissed off and never wanting to return and still needing a refund, apology, and response from Doug...

We made an order online for pickup. Husband got home and opened his sandwich. It was just Philly on wheat with meat and cheese. Whereas, he ordered the Philly along with extra toppings and white bread. We paid for the 10” on our total of 3 sandwiches. His was significantly smaller with none of the extras.

I called to inform them of the confusion. I had to have been talking to a teen as they barely cared ab our complaint. Considering there was no one inside eating and it was being ran by 2 what seemed to be teenagers. I was told to bring all the sandwiches back. Mind you our order was $50+ for three sandwiches plus gas. Which we thought we’d save by pickup. The girl said “well like you’d have to like bring them back that’s all we can do” I disagreed. I should have asked for a manager at that point.

Service was terrible. Food and order was terrible. We used to order from there often. Now prices are so high for...

Great Food, Even Better Service!

I had an awesome experience at Lenny’s Grill & Subs in Ocean Springs. The moment I walked in, I was greeted with a warm welcome from the staff—they were friendly, attentive, and genuinely seemed to enjoy what they do. It made the whole visit feel personal and comfortable.

The food was fresh, flavorful, and made to order just right. I had one of their Philly cheesesteaks and it was absolutely delicious—perfectly seasoned, with generous portions of meat and requested toppings. The bread was soft and fresh, and everything tasted like it was made with care.

You can tell the team here takes pride in their work. The service was quick without feeling rushed, and the place was clean and well-kept. Whether you’re grabbing lunch or looking for a casual bite, I highly recommend stopping by. Lenny’s in Ocean Springs definitely...