Wendy's — Restaurant in Ohio

Service was terrible. Ordered through the drive through and when received food the drinks (dr. Pepper and tea) were room temperature. I asked why and was told the ice was broken. I then asked if the pop was flat and was told it should be fine. It obviously wasn't. I went in to ask for something different and to ask why I wasn't told the ice machine was broke before they took my order (and money). Was told there was nothing he could do and he couldn't tell the guy who was taking orders to tell people the machine was down. Explained to him that it is pretty general knowledge that the ice machine ensure a the drink carbonation and without ice, it would all be flat/partially flat. He simply said okay and walked away. Then to top it off, all the food was clearly old and sloppily put together. The cheese on my chicken BLT was literally half hanging off. Wendys in general is decent but this location has routinely gone down hill. If I could give 0/5 stars, I would. Seriously, save yourself the hassle and go to a different place or a...

I had the best experience at Wendy’s today 11/10/2021 around noon. When asked what I wanted I also got asked how are you, which is nice because most fast food places are just worried about the timer. I also got told they liked my shirt at each window. Also, food was great, and it didn’t feel like they had to go out of their way…..they all were just genuinely kind and beautiful people. They also told me to come back, which I live in Barnesville, but I’d totally come back here if I wanted Wendy’s because the service is incredible. I appreciate you St.Clairsville Wendy’s. I use to work at a Wendy’s before and I got in trouble for putting in the extra mile with customers due to time concerns. I love what you guys are doing don’t stop! The complement meant a lot to me this is the first nice shirt I wore in a long time I’ve been depressed a lot lately this gives me hope for Humanity. I love you St. Clairsville Wendy’s please keep up the good work you don’t realize how much this really meant to me and means for...

Me and my sister went here maybe around 2:00pm 09/19/2023. Ordered a grilled wrap combo with only cheese, a cheese potato and a chili. The chili seemed like they haven't stirred it like they're suppose to or add water to it mine tasted like it was the bottom of the pan. Got to the grilled wrap they only put tons of cheese on it. NO chicken. Manager did remake it fresh but it wasn't fresh. Chicken tasted undercooked and harden. I had to tell them to put grated cheese on my cheese potato because it comes with liquid and grated cheese (i use to be a manager)....I didn't want to bother about my chili because at least it was edible. The grilled wrap for the second time was uncalled for. Most of the workers looked high there. Wendys is my favorite place too and I usually don't have a problem here. I wish I could've just gotten a refund with my problem. My bill was like $17 for unedible food....