Fairfield by Marriott Inn & Suites Wheeling-St. Clairsville, OH — Hotel in St. Clairsville

I was in town for a funeral. Had it not been for the kind staff and the fact that it was a last minute booking, I probably would have cancelled my stay to go to another local property. Being a former employee for Marriott, I am well aware of the standards that should be kept and this property fell extremely short of brand standards, I was honestly shocked. The first issue I noticed upon entering my room was that the window glass was broken in multiple places. Only tape was placed on SOME of the cracks in an attempt to fix it. This caused the room to get extremely cold if the heat was not continually ran. It’s also a safety hazard. I specifically requested housekeeping due to cleanliness concerns and they never came (they didn’t attempt to service the room at all during my five night stay) I had to continually go to the front desk to ask for towels, toilet paper, etc. My biggest concern was the shower/tub. It was evident that it was not properly cleaned. There was caked on soap scum and grime on the shower walls, I was able to take my fingers and smudge the walls to the point where you could visibly see the dirt lines from where I rubbed my fingers. I had to request an entirely new shower curtain, not just the liner but the entire curtain. The entire bottom of the curtain was stained pink with mildew and mold, it’s obvious that shower curtain had not been changed in a very long time. At the very least, the shower liner should be changed after every guest. Upon realizing the state of the bathroom, I messaged the front desk via the Bonvoy app to express my concerns and request housekeeping to clean the bathroom. The reply I got was a simple “ok”. That’s it. No attempt to apologize or fix the issue. Just “ok”. This is not acceptable. I don’t normally complain but it was so bad, that I had to take photos to make sure housekeeping would actually clean the room like I requested. To my surprise, they never even came. Since they did not come, I took it upon myself to go to a local store to buy cleaning supplies and I cleaned the shower/tub myself. That’s totally unacceptable. I also need to mention that maintenance/management’s idea of “upkeep” for the actual tubs, is to just paint the inside of the tub with white paint…I cleaned the entire tub, filled it with clean water to take a hot bath and there were white paint chips EVERYWHERE in the tub. I didn’t even take a bath after seeing that!! White paint continued to peel off in the tub with every shower we took. There were no doggie bags outside at the pet waste stations when I arrived for my reservation and they were never replenished throughout my entire stay which made it extremely inconvenient while traveling with a pet at a “pet friendly” property. The parking lot and sidewalks around the hotel were not maintained for the weather. No salt or pretreatment happened during my stay, only a small truck plow every few hours. It was extremely dangerous driving in the parking lot and walking on the sidewalk where it should be safely accessible. I slipped multiple times and almost fell. This is a potential lawsuit in the making…The main reason I specifically chose this property was for the indoor “heated” pool. I just wanted to relax. The pool was not heated AT ALL. The pool room and the pool water was almost as cold as it was outside. There was even another couple who came in and attempted to get in the pool and chose against it as well after testing the water temperature. I’m not sure if the heater is broken or if the staff/management failed to turn the heater on but this needs to be addressed at check in. Had I known the heated pool wasn’t actually heated, I would have asked to cancel my reservation right at check in. I chose not to complain about the pool heat because I know from experience that even if the staff turned the heater on, it would take at least one full day for the entire pool to be heated to...

We found Fairfield Inn & Suites after a disastrous experience with another hotel where we'd had a reservation.  I had called ahead to inquire about some accessibility features, primarily the height of the bed in their wheelchair accessible room.  That other hotel flat-out lied to me about the measurement and was quite inaccessible in several other ways, too.  I couldn't even get into the bed there, so I left.  I spent the next hour calling other hotels to ask them about bed height.  Some were helpful and sympathetic, but the beds were too high.  Others simply refused to measure!  I was shocked at how unprofessional and unwelcoming they were.  I finally called Fairfield and spoke with the kindest young man at the front desk.  He immediately went to measure the bed, then came back to the phone to tell me how high it was.  He was compassionate, polite, and kind, as well as professional and proactive.  When we arrived, the two men at the front desk were both extremely friendly and welcoming. They made the Fairfield Inn & Suites feel like an oasis of kindness in an otherwise bleak landscape.

The great experience didn't stop there, either!  The whole hotel is kept very clean and well maintained.  The hot breakfast was great, with lots of choices for food and drink.  Our wheelchair-accessible room was very comfortable and perfectly accessible!  Not only was the bed low enough for me to get into, the toilet was high enough for a safe transfer, the shower was a roll-in shower with a pull-down bench AND accessible shower controls (I never see that in other hotels!), and I was able to roll up under the bathroom sink for greater access.  Even the mirror was low enough for me to use, plus there was a smaller makeup mirror on the vanity!  There was so much thoughtfulness and inclusion in the design of this room;  it was definitely the most accessible room I have ever stayed in.  After two decades of traveling in a wheelchair, that's really saying something!   This was an all-around perfect hotel experience, and I will always seek out Fairfield properties in the future.  I already can't wait...

I checked in Monday afternoon, when I took a shower the water was warm. I told the ladies at the front desk about the problem and I was told it would be looked at and fix. When I can in from work, I was told the problem was fix. The next morning when I took a shower it was not. I went and ask the lady would she come to my room and feel the water, she did and she agreed that it was not hot. I told her I would like to speak with the gm. He was not in at the time. I went back to my room to finish getting ready for work, when I came back down the lady told me the gm was in. I went to the gm Raymond and was explaining that this was the second time that I had to take a cold shower, he look at me and said he had no knowledge. The lady that I told it to the morning before was standing there. I told him I was sorry that he was not aware of it but I did let his staff know. He look at me like he didn’t even care. I then told him I will just check out and stay somewhere else and his response was would you like help finding another hotel. Very rude! I did check out. The lady called me a couple of hours later and told me that they had fix the problem and my room was still available and she was sorry for everything. I decided to stay because everyone else was really nice and helpful.When I got in that afternoon I check the water and it was not fix. Joe at the front desk did everything he could do to fix the situation and he moved me to the 1st floor. 1 floor was great with the water but the ventilation in the room was horrible. I woke up every night wet. I just stuck it out because I didn’t want to seem to be a bother. The hotel is under renovation, so I was trying to be understanding of that also. The gm and the lady that I spoke with did leave a note with two gift cards for all the problems that I have occurred. I really was understanding of the problems, just wanted a hot shower. My main concern was the level of services that I had received from the gm. I felt like he just didn’t care and I...