Zen Coffee Company — Restaurant in Omaha

Final response to the owner: I can see this is a situation where “I got the last word” is going to be an issue. I truly have no problem continuing to defend myself- just as you feel compelled to do when comments are made toward me.

Your page is public, I (or anyone else) is not required to be involved to react, respond, or otherwise engage. The same needs to be said for Kathy, however, considering she was in agreement with you, she’s considered “safe” from your checking her account, blocking her, or limiting her access to your page.

What I do find interesting though is that your opinion of me is extremely negative based off of one instance as small as reacting, then to respond to my original review bringing up my former place of employment- using my employment there as a way to discredit me and create a negative viewpoint when in fact, I often sent people to your downtown location knowing you had beverages and food available that we did not. This is the honest to God truth.

No worries about doing something wrong as far as your Facebook or any other social media. We clearly aren’t able to benefit the other in any way, and I don’t feel this can be resolved.

I appreciate you acknowledging a potential mistake, but age should bring wisdom and self-awareness, not excuses for behavior like this. If you’re ‘too old,’ it should be to act with more grace and maturity. Let’s move forward respectfully.

Cheers to your continued success and fostering meaningful relationships by accepting both positive and negative feedback to grow! ☕️

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Response to the owner: I think you’re mistaken, while I WAS employed at another coffee shop, I have not been for at well over a year now and has no relevance on my review. If you had the chance to look up what you did about me, I would implore you to maybe consider who’s doing the trolling.

There was no “back and forth” I simply didn’t agree with your assessment and the way you made the effort to say you appreciated someone for berating a person who simply gave their opinion. I simply REACTED to the comments, I never made one myself. My advice to you as an owner is that if you feel the need to block people due to reactions, 1) your blocked list must be very very very long and 2) you’re going to keep adding to that list for a long time. I’ve now lowered my rating again due to your response, thank you for allowing others to see that my last comments are in fact correct.

I was not present for the situation to which you are referring to. I have visited other times, it’s ok though, I realize you may be emotional about this therefore confused.

I’ve visited Zen a few times, and while the baristas clearly aim to do a great job and the latte art is beautiful, the coffee itself just doesn’t resonate with me. Everyone’s palate is different, but I find the flavor profile to be underwhelming compared to other local options.

What really stands out to me—and not in a positive way—is the customer service. While the staff tries their best, the overall atmosphere feels dampened by the way the owner responds to customers. It comes across as dismissive and defensive, which creates an uncomfortable experience.

On top of that, I was blocked from the shop’s regular Facebook page simply for liking someone else’s comment that disagreed with the owner. I hadn’t made any mean or rude remarks, but I was still blocked for agreeing with another person’s perspective. This kind of reaction doesn’t reflect well on the business and discourages constructive feedback or open dialogue.

Customer service plays a huge role in any business, and unfortunately, these experiences prevent me from enjoying my visits. I hope Zen considers this feedback to create a more welcoming and inclusive environment for...

Edit since I can’t directly respond to the owner. I was not there with the person you have mentioned. Not sure what you are talking about. My visits have been not dealing with food either and directly with the coffee and customer service. The way you have chosen to respond shows a lot on what I have experienced in the coffee shop. My thoughts and experiences are valid and not to be made to hurt anyone but maybe provide an opinion and experience that needs to be out there. I don’t have anything to refund from today which shows that you are attacking those who leave reviews without getting what the customer experienced correct. Very unprofessional. The fact that you think I’m targeting you is very weird. I wasn’t even with the person you mentioned so therefore you have not addressed any of my concerns. Anyone can see your response is very attacking. Edit again: you have changed your response multiple times. I have screenshots of your first response to me. It’s extremely condescending the way you talk with customers on a public forum so I will leave it here instead of taking it privately because the way you are responding shows a lot. I can also post what you originally responded to me as it is not like what you have settled on posting. I hope whomever is responding on the google page to me now is not the owner as this is absolutely horrendous customer service. I see other not so great reviews on here and you are kind to them, it’s very telling. I was not with the person you have mentioned then redacted, it’s very strange to me that you are ever changing your response. Edit: please stop looking me up on linked in its very weird and I have screenshotted it.

I’ve been to zen about five times since they have opened. They are located not far from my house which is why I was excited. My excitement stopped once I started visiting the store. Their Instagram paints a very different picture of the coffee as it would be made with care and attention but that’s not it. Almost every time I’ve gotten a latte from this establishment it’s been either too burnt (the espresso was sitting for far too long, they should’ve disposed and redid the shot) or it was way watery (not sure why, probably measurements) Why would I not call and complain you ask? The customer service is another issue. I’m not sure why but it seems like every time I’m in employees do not greet those who walk in, which is automatically a red flag on service. They don’t say “okay your coffee will be right over there” or even “your coffee will be right out” they just walk away from you. They don’t even say have a good day which is strange since this is a small business and you would think customer service would matter when it clearly doesn’t. They are on their phones or have headphones in which is ridiculous. I’m just shocked at the level of attention the Instagram gets but not the coffee and customer service. Like someone else mentioned on another review there are a bunch more local coffee shops that are near that I would...

Zen Coffee Company is more than just a coffee shop—it’s a community hub where quality coffee meets a welcoming atmosphere. From the moment you walk in, you can feel the intentionality behind the space, creating an inviting environment for coffee lovers of all kinds.

I ordered a coffee flight and avocado toast, and both were fantastic. The flight was a fun way to sample different flavors, and my ranking from favorite to least favorite was: Tiramisu – A perfect balance of rich espresso and sweet, creamy notes. Bees Knees – Unique and slightly floral, this one stood out in the best way. Thin Mint – A refreshing take on a classic chocolate-mint combination. Soma Cookie – Still delicious but a little less memorable compared to the others.

Beyond the coffee, I love that Zen Coffee Company prioritizes giving back to the community, making every cup feel like it has a greater purpose. Their dedication to inclusivity, sustainability, and high-quality coffee truly sets them apart.

10/10 – Highly recommend! Your favorite lil freelancer...