Jimmy O's Pizzeria — Restaurant in Oregon City

It's a long one, so...buckle up!

For context, I've been coming here with my family from childhood...when it was Papandrea's...so, it's been a regular thing coming in with my parents, and then myself for a very long time.

On Tuesday 8/6/24 my mom and I stopped in for dinner; we both ordered the mini-pizza and salad bar; we typically come in once a month to catch up and get a bite to eat. She ordered the ham and pineapple while I ordered the pepperoni with pineapple and ranch as a sauce base. We sat and talked and over our own salads and then finally the pizza's were ready.

That's context.

As I finished my own pizza, my mom asked, "How was it?" and I replied that, the first bite from each piece was "good" but as I made my way to the crust, it would progressively get more and more soggy, almost as though the dough wasn't fully cooked. BUT, I shrugged it off because of the grease from the pepperoini and the ranch sauce.

No biggie...until she made comment that hers was the same and the pizza wasn't really anything she wanted to finish (about half of the mini pizza was remaining). So, having been in customer service for a very long time, I decided to go up to the counter and mention it.

So, a young lady with dark orange hair pulled into a tight bun was who I spoke with initally...they were pleasant and nice and asked what the issue was. I told them about the pizza and how mine was and that I wasn't even going to say anything but my mom mentioned the same thing about her own pizza nd didn't want to finish it. The worker asked me to wait a moment and they brought over TYLOR (spelling ?) and asked for a recap of the issue.

I retold Tylor the same thing I told the other person; Tylor listened and then asked if there was anything they could do to fix the issue.

I told Tylor that I just wanted to mention it and let someone know; I'd already finished my mini-pizza and my mom's was half eaten and that she'd throw it into the toaster oven the next day to finish cooking.

Tylor apologized and mentioned, "There have been issues with the dough all day," I told them that I understood and said that I just wanted to "bring it to someone's attention"; that I wasn't going to make a big deal about it, and I began walking away - no harm, no foul.

Tylor asked for me to wait as they would see if they could do something for me and they went into the kitchen, spoke with someone, and returned. offering to either have two NEW pizzas cooked or just refund the money. I expressed that I didn't need either, but they offered again, so, I took the offer to return my money. Tylor refunded the entire amount of the meal...I said "thanks" and wen't back to sit with my mom and continue chatting before leaving.

About 20 minutes later, an employee came over (Dark patchy beard...I think he was the cook) and asked about the matter. I told him with what happened and the conversation and outcome with Tylor.

The entire time he was dismissive. He asked if the foil wrap on the table was the remaining pieces. I replied "Yes; she's just going to take them home and throw them into the toaster oven tomorrow for lunch"

He then asked, "Can I see it?" I didn't think anything of it so I opened the foil...HE THEN TOUCHED THE PIZZA WITH HIS HANDS...I'm assuming to check if the crust was as dough-y as I mentioned. WITH BARE HANDS. He then mentioned that Tylor should NOT have refunded for the meal, and said, "We don't do that here" and then left. I was surprised, and asked as he walked away, "Is there some kind of problem?" to which he replied, "No," and kept walking away without looking at me.

NO EMPLOYEE should EVER touch a patron's food with their bare hands! That's a straight up violation in the food industry.

I don't think we'll be back for a very long time, if ever. Which is sad because it's been our "go-to" pizza place since...

Food isn't worth the price. For that price, go to Mi Famiglia. This pizza is a cardboard crust but cheese and ingredients are good/tasty. Popcorn chicken is bland and has no seasoning ... You NEED the dipping sauce. "Seasoned" fries have no flavor. Staff was friendly and helpful but owner/manager is argumentative, rude and can't take critical feedback. They have a build your own pizza option but if you want to pay for two toppings, and keep one of them all on one half because the kids won't eat it otherwise, then he charges for three toppings and thinks there is nothing wrong with this. He then accuses me of trying to get more for the same price. I don't care if the whole pizza industry does this, because if they do, they are gouging their customers. It's the same amount of ingredients and time to make the pie!!! Im not asking for, or getting more, just asking to spread it out differently. If you are going to gouge people for extra money, don't have a "build your own pie" option. There is a price for two toppings and that's what I wanted. Who cares if they cover the whole pie to appease kids tastes. Don't waste your time here because it took over 30 min to get the order then the manager himself hands it to us and doesn't say a word, like he is pissed off. It's the food service industry ... Service is the operative word here. Don't get pissy because you don't like someone critiquing your BS build your own pizza option and pointing out that you are screwing the consumer for more money for the same cost/time that goes into that pizza. It's no wonder this place is one of the lower rated pizzeria, restaurants in fact, in OC. Seriously, Domino's has a better rating than this local joint. Domino's?!?!?!? What...

awful customer service. arrived unknowingly just before close and attempted to purchase a beer when our food arrived. Was told we were unable to order any alcohol after closing, even though we had just received our food. The manager offered a beer but then insulted us by saying it was our fault that we didn't see the posted our sign which is in the upper right hand corner of the door ( no where anyone posts hours for customer to visibly see) and we were lucky we were even served. If you didn't intend on serving us for the entirety of our visit, then you should've just told us that you couldn't serve us when we walked in. I would've never assumed that a pizzeria closes at 8 PM in the summertime and since they have such a early and uncommon closing time a customer service tip would be to let your patrons know when they're ordering 16 minutes before you close that you are closing at eight, so if they want anything else to get it upon their initial order. I am flabbergasted at the way we were treated, and how the manager made this problem our fault. It's not the customers responsibility to know the rules of your business. As a Paton of your business people deserve to be...