Einstein Bros. Bagels — Restaurant in Orem

Wow. Visiting this store was only slightly more enjoyable than slamming your little toe into a coffee table leg at 2am or powering through a bout of testicular torsion. Here are a few observations to illustrate why I'll never go to this store again:

on arriving at the store, I counted more people standing behind the counter than customers eating or waiting to pick up their orders. At one point, I counted 13 people behind the counter. At least I assume they were all employees as it would be gross otherwise.

of the (at least) 13 people working at this location, two of them appeared to be doing job related stuff. One on the left end entering order information and one on the right end operating a register.

despite the abundance of on-the-floor help, it took 15 minutes for the Einstein team to count out my order of a dozen bagels to go. I am so old, I can remember being able to go to Einsteins, pick out a mixed dozen, and have them boxed and out the door a quarter of that time.

another customer at this store who had arrived before me received her order (a sandwich of some sort) after a lengthy wait, verbally expressed some displeasure at having to wait for so long for a single sandwich. Now, at a place where customer service was a priority, you would hope to hear at least a perfunctory "sorry about that". Not here. What this customer got was an obnoxious "Chill" from some kind of blond haired blue shirt wearing employee. No apology or even acknowledgement that maybe a sammich could be assembled in a substantially shorter time by a team of 13 bagel professionals.

customer described above, after being ordered to "Chill" by blond haired, blue shirt wearing employee-of-the-month, replied by pointing out that it shouldn't take so long for a single sandwich order with so many people standing around. Employee-of-the-month replied "Ain't nobody standing around here". Now it has been a while since I worked in any kind of customer service capacity, but I dont recall it ever having been acceptable to mouth off like this to a customer. Not even an upset customer. A simple "sorry about that" would have been appropriate. The "ain't nobody standing around here" line, beyond being unnecessarily obnoxious, argumentative and rude was a flat out lie.

If Einsteins was the kind of bagel boutique where your bagel was only assembled and baked upon ordering, I could see waiting for a substantial amount of time for it. Einsteins is not that kind of bagelry. It should never have taken this crack squad of a dozen bagel artisans 15 minutes to count out a dozen units and place them inside a box. What I saw today was a franchise that must be suffocating under the cost of employing so many people in return for so little productivity. If I were the franchise owner, I'd keep the girl entering orders and the girl running the register and I'd shitcan the rest of them The blond haired, blue shirt wearing, customer service savant with the big mouth and no class would be first...

First of all this needs to be said and I've been saying it for years but never publicly, I NEED MY OWN SHOW... wherever I go I meet the most incredible people and today's experience was no different.

Today when I walked in I was in actually in a rare angry mood and the line was super long, I knew I wouldn't blame the patrons or the employees for this inconvenience so I walked to the register to see if I might call in my order so I could run somewhere and come back to pick up my order.

Anyway I ran into this wonderful elderly couple the man greeted me with an infectious smile and immediately my anger vanished as I saw the Joy on his face standing next to his wife. I instantly engaged in a conversation but before I could even open my mouth his right arm was fully extended as he was motioning to put it right on my shoulder and continue to smile, at that point I had to ask what his story was and learn from both he and his wife the incredible love that they shared for one another.

We laughed we joked we had an incredible conversation and before I knew it the line had died down just enough for me to place an order and my experience with the staff was just as wonderful.

I wish I could go into great detail about this experience but as you can tell I'm omitting punctuation just to get this brief encounter online.

I'm serious when I say I wish I had my own TV show because wherever I go I meet the most incredible people have the most hilarious funny experiences but like my friends say if I ever did own glasses with hidden cameras too many people would find out how wonderful the state of Utah actually is... the consensus from my friends is this... let's just keep Utah our own...

I’ve been going to Einsteins locations since I was a kid and love their bagels and sandwiches. However, every time I’ve been to this location and ordered an egg white sandwich, there’s egg yolk in it. The first time I didn’t check and had an allergic reaction that left me out of order for several days. This time I gave it another try and when I looked at the egg, there the yolk was and I had to give the sandwich away, I did not have the time to go back and ask for a new one, but I also should not have to plan time to do that! They fry a busted egg and call it an egg white. So don’t go in thinking it’s the content of the egg they are talking about, it seems to be how they think the egg is prepared. Needless to say, I specifically go out of my way to order egg whites and that shouldn’t be a problem when it’s literally written on the menu. There needs to be a training and a talk about the risk you guys are taking by saying you’ll serve one thing and then not doing it. You cannot put a “peanuts free” label on a menu item and then serve peanuts in it. You guys are going to cause the death of someone one day. If you have allergies or health conditions that cause you to have a specific diet don’t go here. They don’t care about allergen cross contamination or upholding the print on...