Dunkin' — Restaurant in Ormond Beach

This Dunkin' is sincerely trash. I have done mobile order here different times of the day several different times and it is NEVER ready when I come to pick it up over 15 minutes after I ordered it. I have had to come back to get refunds because I couldn't wait another 10 minutes to get what I paid for. Each time the managers do make it a point to try to make it right but I have had enough. The staffing needs to be reevaluated and taught how to work together not just roam around waiting to be told what to do or asked to help. Today, I ordered ahead at 2:30p, literally 1 order of omelet bites and 2 hashbrowns, came in 15 minutes after to 3 workers chatting, 1 car in the parking lot and 2 cars in drive thru. Guess what? My ticket was still sitting on the machine and hadn't even been touched. The young lady did ask if I was waiting on something and proceeded to make my order when I answered. I wanted to speak to a manager and was told that they "don't have one on duty". I'm sorry what? This disorganized of a restaurant and you don't have a manager there at all? Not even a single person with authority. Just 3 young girls that looked like they are fresh out of high school. Had a manager been on duty, this review MIGHT not be here. Seriously, do better. Absolutely horrible. I'd rather spend the extra money at Starbucks for better Quality...

I stopped in here for coffee since Starbucks was already closed at 8 p.m. I'm writing this review mainly to give recognition to the employee who took my order. I was so impressed by his quality of customer service that I asked his name. He is Brian and he has the most outstanding customer service skills I have seen in quite some time. His personality is bright and cheerful and he is happy to accommodate. He was happy to be of service, which seems unique these days. It was the end of the evening, closing time and I observed Brian working hard with clean-up etc. I hope his manager will be reading this review and offer this hard working man a raise to recognize him as an asset to this business. I do not know him and this was my first visit at this Dunkin. But I am a business owner and I do recognize how important good employees are to a business. Also, these essential dedicated workers like Brian are not an every day find. What a Gem you are Brian and if your are reading this, never underestimate your value. Manager, show your appreciation for him with some extra $$ on his paycheck if you want to keep him around, as...

Dunkin’ is a staple and I think what is important about this review is communicating the fact that this is a real brick and mortar Dunkin’ Donuts, and not one of those locations that claims to be one just because they have a little kiosk full of donuts at a gas station. There is no better place to have your coffee and whatever delectable you desire, while sitting at those cute little stools that face the ocean. The staff at Dunkin’ Donuts across America are not all created equal and I can assure you that whoever is doing the staffing at this particular location knows what they’re doing because they are exactly what you need before you had your morning coffee :). It is never very busy there either and I think that’s because they are so efficient. Regardless, I don’t have to say a whole lot about this operation because you know what you expect from Dunkin’ Donuts, and this place is about as close to the commercial house you’ll find and that’s why it was easy to give them...