Dairy Queen Grill & Chill — Restaurant in Oxford Township

Few things excite me more than a combination of Thursday Night Football and a DQ blizzard with some longtime friends. Watching Tampa Bay & Baltimore with a blizzard was something I was truly looking forward to… Until I took the trip to the Oxford DQ.

As I arrive at the DQ drive-thru with my buddy, the line only had two cars in it - quite honestly, this shocked me. Typically on any given night, the Oxford DQ line is almost to the road. Not tonight. The joint wasn’t busy at all - something that took me by surprise. I ordered four items from the menu: a chicken strip basket, an order of cheese curds, one cookie dough blizzard, and one chocolate chip cookie dough blizzard for my friend. I order the food with no problem, and try to maintain my excitement as I pull up to the window.

When I pull up to the window, the workers are very polite and greet me with sincerity. I receive my bag of food, and await for the blizzards to be brought out. To my surprise, the worker gives me one blizzard instead of two, and says “Thank you, have a great night!”. I politely interrupt, saying that I ordered two blizzards, one with chocolate chip cookie dough, and one with ONLY cookie dough. The worker looks at me like a deer caught in headlights. “Sir, those are the exact same thing… but sure! I can grab you another blizzard, please wait one moment”. First things first, those are NOT the same thing. I have never had this issue at any other Dairy Queen before. The worker brings out another blizzard - one that looks nothing like the first one. Before I can say anything, the worker closes the window. I leave, hoping my vision was wrong and that I actually did receive the blizzard I initially asked for.

When I arrived home, I was absolutely shocked. One blizzard appeared to be a chocolate chip cookie dough blizzard - I bit in, and not only was it NOT cookie dough, but it also included peanut butter - something one of my roommates is EXTREMELY allergic to. I rush my blizzard outside and throw it in the trash can. Quite honestly, I was disgusted. Words cannot express how angry I was. I come back inside, and my friend informs me that they also gave him the wrong blizzard. This time, it was chocolate and nothing else.

Needless to say, I will never be back to the Oxford DQ again. Not only did they give me two incorrect blizzard orders, but they also put my roommate in imminent danger.

Be better, Oxford...

From the time I got in line to the time I ordered was about 7 minutes, the person working the drive thru tried to get me to order when the front of my car barely reached the speaker because of the cars in front of me. From the time I ordered to the time I received all of my food was about 8 minutes. I got a blizzard and the pretzels. They handed me the blizzard as soon as I pulled up to the window, yes they flipped it over, but very quickly as it was already melting. During the 8 minutes of waiting for my pretzels I could see 4 employees just hanging out talking and with one playing on his phone. I’m fairly positive the pretzels were just heated up in a microwave, I’m not sure if that is standard, but if it is, why weren’t they thrown into the microwave as soon as I ordered it? Instead of making the blizzard first and letting it melt. By the time I got my pretzels my blizzard was almost completely melted. I live 2 minutes away from this DQ and had to put the blizzard in my freezer for 15 minutes before it was at an edible state again. This seems to be a constant problem at this location. I originally went because I wanted to get a dipped cone but when I saw the line I was afraid of receiving a melted cone and settled for a blizzard instead knowing I could put it in the freezer if I needed to, which it turns out I did. The melted blizzard could almost be forgiven if the pretzels I waited for for 8 minutes were scalding hot but they were lukewarm at best. I spent 15 minutes in the drive thru total for a melted blizzard and...

Every time I go to this location I'm rushed to order my food, I ordered strawberry chocolate dip Blizzard and was given a strawberry cheesecake Blizzard, I also ordered a flamethrower sandwich where they doused it in flamethrower sauce. I'd like to be able to taste my burger not all this sauce that's just sloppy all over the place. This is the third time they've messed up my order in a month. I'm a local that works just up the street. Not just one lil mistake they completely gave me the wrong blizzard and ruined my sandwich. Customer service means your serving someone good food. Not half assed slop that I can't even taste the meat. Ask the cook if he'd appreciate being served this disgusting mess of a sandwich? Its not rocket science...if your incapable of making a simple sandwich with the appropriate amount of sauce than go work somewhere that you can listen and follow instructions. Cuz serving ppl isn't your forte. It's ridiculous, disrespectful. Waste of my time and money to go there. That's the whole reason they have a job is cuz I go there along with other ppl. But not if the food is handled with out care. Loose quality service, loose yearly gross and sales, unhappy...