Del Taco — Restaurant in Palm Springs

Generally, I enjoy eating at this Del Taco. Sometimes the service is a bit slow, but whoever does the hiring tends to hire individuals who appear quite young and it is very likely many of the employee's first jobs.

Taking this into consideration, I can be patient and deal with a slow order or an occasional aloof teen makes a mistake with my order. When I get my food it is always fresh and meets Del Taco quality standards. And perhaps the kids working might not always be on their "A-game, but no matter what they are dealing with in their home/school/work/personal lives they have always treated me kindly, with respect, and never dismissed me or made me feel like just another number.

One should note, it's not just a bunch of tots running around the joint. There are adults who work there too. Not only do they do their job well, but they do a wonderful job mentoring their young coworkers. I normally dine in when I visit this location and have seen and overheard these seasoned workers play the role of coworker/supervisor while also helping these kids navigate the tough situations wreaking havoc in their lives. They manage to give honest, sincere, practical guidance while juggling everything they have going on in their own lives.

Is this a text book 5 ⭐ Del Taco? Not at all. Having been mentored by some wonderful grown ups while I was young though, I see the magic that happens here and don't mind waiting 3 extra minutes for...

Can I give negative stars I had a hard time with the counter machine placing order and I couldn't do it from my app since I wanted to pay cash. The attitude was rude the staff tried to do my order right off and then when wanting to do own they disappeared and not around until order and I had a discrepancy for which I had done my order accurately thats why it took me a bit. They did not honor the reward that was supposed to be added and knew at the stage it had been in that the offer would no longer be listed in my app and since the ticket was only in a holding pattern and not fully submitted I didn't have a way to bring it up in my history. They seemed very secure in the fact that this must be a frequent occurrence and they deny the app users the perks of which we use the service. I had a animal in the vehicle with engine now over heating and once they without pause explained exactly where to get the Corp info for customer complaint email address was instead of resolving the issue or offering a solution. I guess when location is what drives your business you don't make an effort to allow for service to obtain or multiply even more business. I've heard very similar stories since going there and confirmed the popular opinion of this place and the outlook is...

UPDATE: picked up the replacement tacos today 10/3 without issue, these were as they should! Ate 8 snack tacos without a single rancid shell in sight! The way it should be! END UPDATE:

First time ever receiving stale tacos. Bought 21 snack tacos today for Tuesday taco nights for myself and fam. I ate one and knew it was off but kept quiet then my mother bit hers and said this isn’t good! It’s rancid. Brother walks out saying his tacos are rancid. Opened one by one they all smell off.

Called the branch they are going to replace all of them which is great but I won’t be heading back today since I fear the batch might be off. I’ll try 10/02 instead.

Rest of our food was perfect, chicken quesadillas and the fries were PRIME