Jack in the Box — Restaurant in Palmdale

AWFUL, EMOTIONAL EXPERIENCE. I do not have the name of the employee, so I must describe her. Middle aged Latina, argumentative, unkind, has difficulty counting and accepting accountability. This event took place this morning 3/10/21 @ approximately 4:50a. I had placed a mobile order at this location. The worker gave me 6 tacos. I had paid for 10 via the mobile app at around 4:10a. I got home discovered her error. I returned to the restaurant and patiently let her know what happened. She began arguing with my at the speaker. I drove up to the window. I continued to be personable. I explained again what happened. She continued to argue she had given the right amount. I called my son to double check we had been shorted tacos. He confirmed. She blatantly refused to give me the tacos I had paid for. I was forced to put my vehicle in park. I looked straight ahead, held up 4 fingers to show the tacos she had shorted me. After awhile she begrudgingly gave me 2 more of the tacos I had already paid for. She stood there staring at me for awhile. I then held up 2 more fingers to show I was still shorted 2 tacos. She took her time. Then finally handed over the last 2 tacos I had already purchased thru the app. She made my morning difficult and refused to look at my mobile order that showed she had indeed shorted me tacos. She made an otherwise glorious morning, difficult and trying. I maintained my kind nature with her, although she treated me very poorly and attempted to take my money without handing over what was due to me. She was very mean, argumentative and attempted to steal from me indirectly. I was brought to tears by this exchange after I returned home. Management, this is a coaching opportunity. Please make sure no one else has to go through what I did with this inept, anger filled employee. She tarnishes the JACK IN THE BOX BRAND with her behavior. Please and thank you for reading...

it is actually pretty good just felt like I was givin a fairly cold shoulder from the service there that day ,may it was me ? regardless a key to good business and building a solid residual customer base is critically dependent upon customer satisfaction and creating a landscape that is welcoming to friendly and helpful environments that encourage interaction initiated from the employees this will foster comfort and trust from your customers and more likely if in the area and want to stop for food are you going to choose something unknown and awkward first visit or a place you have experienced felt very comfortable with and employees greet and interact with you ? now add in thaf you had a really bad day ? now how likely are you to look for something of comfort and know what to expect ? dont get me wrong this is a great place ,if not it would not have been in business these DECADES,, go and make your own opinion one thing for sure is it wont be bad ,some people just have not good day and that visit maybe all of us were just kinda in our own world and slightly disconnected from the living one right in...

Good not great. One of the better experiences I have had in the last few years with fast food regarding the food, service is a different story. Wanted some food to hold me over till lunch for the air show. Held me over better than expected. Food was cooked well, serving size was fair. Service could be better. Stepped towards the counter to look at the menu. An employee asked what I wanted to order, asked for a minute to make my choice. 10-15 seconds later she walked away and never came back. I make my decision about 10-15 seconds after she left. I stwpped to the cash register and waited at least 2 minutes before a different employee walked from the back and asked if he could help me. I ordered, paid, and got my food minutea later. Walked out and ate my food once I got in line to enter Edwards Air Force Base. Wasnt bad for aitting in the car about 20 minutes. Service definitely...