Yoshinoya — Restaurant in Palmdale

Caite was very rude and very unprofessional. I frequent this establishment quite a bit after work and have never had an issue until caite. I always order the same thing, even the other awesome cashier's have never had an issue placing my order.

On the speaker, I told caite my order and requested EXTRA onions on the side. Well Caite, placed the order for the onions to be ON THE SIDE instead, no extra onions. Of course the chef is going to prepare the order however Caite feels like placing the order customers make. When my order was handed to me at the window, caite immediately closed the window and did not offer me any condiments. As soon as she saw I wasn't leaving from the window she sighed loud enough for me to hear and asked what I wanted. I told her "Can I please get 4 soy sauce?", she did not reply and closed the window back up to get the condiments I guess. While she took her time to get the condiments, I checked my order for accuracy and noticed that I did not get the extra onions, instead they were on the side in a separate container. Normally, when i make this order as frequently as i do, i would get my bowl with the green onions it already has PLUS a container of green onions. That is what extra means, caite failed to understand my order i guess.

As soon as she finally handed me the condiments I had asked for, she immediately closed the window again, not confirming if there's anything else the customer needed. As soon as she noticed I was still not going to move from the window, she ROLLED her eyes before opening the drive thru window and asks "yes?" In a very rude manner. I told her I did not get the extra green onions I had requested on the speaker. She rudely and confidently tells me "you did get your extra green onions". I proceed to show her the bowl and how she placed the order for them to be put on the side instead. But instead of understanding her mistake, she slams her hand on the drive thru window and tells me "so you want more then?". I told her "No Caite, I want the onions that belong to the bowl, the extra is already in a side cup". She closes the window back up again without a response and walks away, almost like a pouty child would. When she opens the window again she practically almost throws the container with onions at my hand instead of handing it to me.

I don't understand what her issue was, she had attitude the moment I approached the window. As I have mentioned before there's normally 2 other cashiers there in the morning that have taken my order and I have never had this problem. I frequent this establishment a lot after work in the mornings. And I can definitely understand mistakes or missing ingredients in an order, i work in a kitchen too. BUT i cannot understand people with attitude and unprofessionalism at their place of employment. Caite either needs to be retrained or rethink why she's in the food service and...

The food is good... BUT, the service was terrible! I ordered a meal. The counter person said for $2 more I could have flan and a drink. He gave me a cup, I filled up the cup and took a drink. Then he told me they didn't have any flan so I said, well I'll try the cheesecake and then he told me they didn't have any cheesecake so then he offered me a refund the manager came and said they would still charge me for the drink since I had a drink of the drink I said I would not have ordered the drink I was ordering the flan I really didn't want the drink so she still charged me for the drink! I think she should have said sorry here's your refund, keep the drink since it was our error. I will never go back because they think more about a silly little cup of drink than they do about a customer who was not...

My boyfriend and i waited in the drive through for over 15 minutes with only one car in front of us if that wasn't bad enough by the time we got to the window then for most that their credit card machine was not working so they couldn't take our payment. Together we had $20 cash, we down sized our order. It was $21 and change, so we couldnt get our order. Management could have offered a discount fir inconvenience. 20 min wasted never going there and wouldnt recommend going. I have worked retail over 20 years and in management when you inconvenience a customer you compensate them within reason. It not only keeps the customer happy and feel like they are worth it, it keeps term coming back because they are valued. Shame...