Hampton Inn & Suites Palmdale — Hotel in Palmdale

First time I’ve stayed there and was pretty excited bc of the reviews I read! I walked in and the hotel was very pretty and cozy. The service was just not up to par. They only had this 1 person in the front and she was on the phone for at least 15 minutes and didn’t even acknowledge the rest of us waiting to check in. When she finally hung up, she didn’t even apologized but vented about how the person was talking and asking everything about the facility. I would hate to know what they say about all their guest after we leave. That was strike one, strike two was when I arrived to the room, it looked like it had not been cleaned and smelled musty. I overlooked it bc I was so tired. Last and final strike and the reason for me taking the time to even write this was again the service! When I was about to shower I noticed the towels had hair on them and tbh it looked like pubic hair! 🤢 Before leaving I was trying to address it with them in person but again no one at the front desk! So I dropped my key and decided to call and speak to a manager about the experience. When I called a woman by the name of Marina answered and when I asked if I can speak to the mgr she gave me the reason as to why the manager was not there or was going to be. She was on a medical Leave!First of all that’s against the law to disclose anything about someone medical status and just plain unprofessional! When I then ask if I can speak to a supervisor, she snapped and said HOW CAN I HELP U! So I explained the situation and she had a snarky reply for EVERYTHING! She “waived” the ridiculous charge of $15 per parking which shouldn’t have been charged to begin with. It’s not like they have a security or anything that makes it seem like the cost is called for! There a bunch of homeless and no visible security for them to be charging this to their guest! Anyways that is not here nor there! She heard me sigh in discontent and rudely said what else do you want? I hear you sigh. Well an apology first would have been nice! I am not calling and wanting for you to remove a measly $15! I need you to show some empathy and be ashamed of what I just experienced. Take ownership! She again responded with in a snappy and rude tone, “I am not done talking ma’am I was going to apologize!” That is not a way to speak to anyone nonetheless to someone who just shared such a gross FIRST time experience. I will NOT be coming back and hope my review informs ppl so they can make better choices! They just lost a weekly customer. Back to the Marriott I go! Thanks for nothing Hilton Management & lovely unprofessional...

Long review in advance. Let me start with I’m from Palmdale. I’ve been in and out of this hotel many times and Hilton in general. This last stay was a mess, not sure what happened to this place over the last 6 months since I stayed last because yes, I stay at least 2-4 times a year. I check in and I authorize for them to charge me $544.99 with incidentals. Normal. Enter my room and it smells like the previous person chain smoked. So they bring in an air purifier machine and put me in another room. Great. Following day I spend time with family on Christmas and come back to being locked out of my room with my dogs inside the room. The girl at the desk never swapped my room in the system so booked my current room to someone else until discovering all of my belongings and dogs inside. Yes, they entered my room without me being there. So they locked my keys that way they would know who the room belonged to. I got new keys and checked out the following day. They then charged my card $444.99 after I checked out. Usually the one charge stays and incidentals falls off but no, they charged my card $1,000 for my stay! When I called this morning the girl at the desk was not helpful as if I was crazy saying I had two charges because she could only see one. What if someone only had $1000 and used a debit card authorizing the $500… you charge them $1000… how do they get home from vacation after maxing out their card etc. luckily I used a credit card and I am not out money I need. I haven’t never once in all my 20+ stays been charged $1,000 for a hotel stay that should have been $444 and then get treated like I’m dumb. Clearly something went wrong but they don’t want to help. I called corporate and they were dismissive as well but luckily my bank is helping dispute the charge. I signed a paper authorizing $544… not $1,000. Be careful anyone who stays here. What’s also insane is this is a Palmdale hotel and they charge $15 for parking a night… we’re not in Los Angeles… Palmdale location is crazy to charge a...

So let me start out by saying This place has totally went down the drain. Stayed here a while back and absolutely loved this place.

My recent stay here was a disaster. Came out to the antelope Valley for a family gathering, decided to stay here because in the pass i really enjoyed my stay at this hotel. We had a total of 4 rooms for the weekend. 1st off my cousin checked in only to find old food left in the refrigerator and used soap, hair and razor's in the shower. TOTALLY DISGUSTING! The lady at the front desk had the nerve to hand her husband and trash bag and tell him to collect the items and bring them to her. Like, REALLY, WHY? That is so unexceptionable, why in the world would you ask a guest to do something like that.?

Fast forward to my room.. I checked in sometime after 11pm Only to walk into a room smelling of cigarette smoke. Remember this is a smoke free property. At this point i believe the shifts have changed because the gentleman working the front desk now was absolutely AWESOME! He did whatever he could to accommodated me in every way to make my stay a good one. Thank you Edwin! You are the best thing going at this property.

Breakfast here is also not what it used to be, things are very limited and after about 9am they do not want a refill any of the items. So, if you are staying here and planning to enjoy breakfast, do it before 9:00 a.m. because after that you may not get much. 🥓🍳

Last but not least.. We were hoping to enjoy the pool Sunday afternoon before we headed home. However, the Young girl at the front desk on Sunday afternoon was not having it. She threatened to call the sheriff on us because we had already checked out of our rooms. Again mind blowing! So, in order to enjoy the pool for a few hours that Sunday afternoon without having the sheriff's called on us we had to purchase another nights stay. Unbelievable... Me, nor any of my family or friends will ever be staying here again.

FYI... Their are many other hotels within minutes from this one to...