Starbucks — Restaurant in Panama City Beach

Coffee tastes great! Drive thru line was extensive but took about 10 minutes to get my coffee. Gave them a 2 because I have never had such a horrible customer service experience, in my life. After handing the guy at the window a twenty dollar bill, a quarter, three dimes, and a nickel (20.60) for my $6.59 coffee, I was given a one dollar bill and a penny (1.01) as my change and the he hands me my coffee. When I politely tell him I was given the wrong change, he instantly becomes defensive and begins to argue that I gave him $7.60. I then tell him again he is mistaken. The assistant manager standing near by pops her head over and proceeds to tell me I’ll have to wait for her to count the drawer that evening.. It was 7:25am and I live 30 minutes away.. I was just starting my day, hadn’t even had a sip of coffee yet so I’m doing my best to keep it together. I was in total disbelief. I refused to pull away without my proper change. After they continued to argue with me a bit longer she hands the cashier $15 and comments “whatever, just go”. I pulled away from the window and into a parking space to process what just happened. For starters.. you’re now guaranteed to be 2 dollars short in your drawer this evening because your cashier is incapable of counting basic currency and you lack basic communication skills. I know much of bay county is having issues with staffing due to the hurricane but WOW! You really picked a gold star for your management team.. and lastly.. takes first sip of coffee mmm that’s a good coffee... not a total loss, I got good coffee, a $2 tip, and I’m well awake now.. I have since spoken with corporate (sweet and fantastic young lady handled my call) She apologized profusely on behalf of the brand and especially this location, sent me a gift card via mail, and said she will be contacting the general manager of this location directly to inform them why their drawer will be short this evening.

But coffee was great! Will return...

So i stop by this starbucks about 3-4 times a week, and i usually have the BEST customer service. But yesterday I made a coffee run for my work and experienced the WORST costumer service. I warned the lady and apologized that I do have a larger order than usual. As I am receiving my drinks I noticed I forgot to say two of my drinks. I say “I’m super sorry i missed two drinks”. She replies “well now it’s going to take longer since you’ve ordered two more”. I reply, “Yes, I understand, take your time... I am sorry again!” after I said that, she replied, “well it’s not my fault you had a large order.” This wasn’t even the half of it. She wasn’t friendly AT ALL, at any point of my experience at this time. She didn’t tell me what drinks are what as she was handing them to me. And i didn’t even receive a receipt, at that point I was too scared to ask for one because I didn’t want to make her day any worse than it had already seemed. This lady was younger, a little more heavy set and a ton of pins on her hat and dark hair. She had a tattoo of a coffee cup and books on her wrist. I didn’t get her name. I work from 10 am to sunset, 7 days a week, running in the sun loading customers on helicopters. (Panhandle Helicopter). Now if I can work this long of a shift in the hot summer weather, and still keep my costumer service to a T, then she should be able to work a 5 hour shift in the Air Conditioning with at least being somewhat nice. As much money as I bring and brought at the time to that business, I expect a little better costumer service. I have never written a review for anywhere before, but i was so upset on how I was treated by this staff...

I’ve been slacking to give my review from the bad experience I had, and then I visited this Starbucks this weekend, where I witnessed the same Team Member being inappropriate, so I decided to go ahead. 2 weeks ago I was here, and waiting in the drive thru line at the speaker box. No one was talking thru it, and I knew it was one of the first days since reopening from the Hurricane, so I figured I’d continue to wait in line with the rest of the cars till the window bc they were probably just very busy. At the window, I explained that I waited about 5 min with no one coming to the speaker. The Team Member at the window was extremely professional and apologized and proceeded to begin taking my order. The (what I believe to be) Manager or Team Leader, said over her shoulder to me that I needed to get back in line and wait again. I explained that I wasn’t cutting anyone, I waited with everyone else and understood my order would take a bit. I then said that I noticed at the bottom of the digital ordering screen “pull forward if you need assistance with your order”, she answered with the most sour and mean voice, “um that’s for people with disabilities”. It was so uncomfortable and inappropriate, that the Team Member at the window was whispering to me “I am so sorry for this” and continued to take my order. The same Team Leader/Manager, female with red hair, was outside talking poorly about her Team and scheduling issues right next to the speaker box in the drive thru this weekend. Which any guest could hear when placing their order. This is not what Starbucks is about! And not the usual experience we’ve learned to love and expect...