Gilley's Saloon, Dance Hall & Bar-B-Que — Restaurant in Paradise

Had a reservation for 20 on June 15th to celebrate a wedding. The person who I originally made the reservation with and who I was told at the time was the manager, was informed that we'd have a wedding cake to serve at dinner that evening. They never said anything about a "serving fee" or anything about not being able to accommodate an outside cake in the restaurant.

On the day of the event, my sister-in-law picked up the 2 VERY small cakes (they were each 6 inches round, each in their own small box), and attempted to drop them off at Gilley's about an hour before our reservation, but she was given a hard time about it. Apparently the new "manager" said it would be a $100 serving fee as they weren't supposed to take in or serve "outside food." Ok, well, if they didn't want to do it and it was "illegal" to have outside food in their restaurant, they should have simply said no and we would have taken the cakes up to our room for serving later. However, the staff took the cakes to their cooler to be served at the end of our meal later.

For our reservation, they seated us on the glassed in patio area, but instead of one table, they split our large party into two. It made for difficult conversations among our family and friends.

Don't expect the scantily-clad Gilley's girls they have on their website, either. All the servers were dressed in jeans and ratty tee shirts. Our waitress appeared to be the only one waiting on the tables in the patio section, so she had difficulty keeping up overall, but she did her best. I do give her kudos for handling our tables as well as she did, under the circumstances.

When it came time to serve the cakes, our waitress and another female server brought the cakes out, still in the boxes, set them down along with some bowls, and left for about five minutes. We were a bit confused, but waited. Just as we were about to get up and serve the cakes ourselves, the second server reappeared with a knife. After cutting the cakes (and dropping one slice on the floor), she simply placed each cut slice in the bowl, on the table. There was no serving involved here. We had to pass out the cakes ourselves to each guest who wanted one.

About ten minutes later I asked our waitress for the manager as I wanted to talk about how disappointing the cake serving was, the second server, who had cut the one cake and dropped a slice on the floor, appeared before me. When I mentioned how the cake was served, she was rude and told me they don't allow outside food, even cakes, in the restaurant and they shouldn't have served it anyway. I told her that when I had made the reservation with Sal, the manager back in February/March, when I made the reservation, Sal never said anything about it when it had been mentioned, she said she didn't even know who Sal was. Apparently Sal wasn't there any longer, but the rudeness by this new manager was intolerable. She said since they shouldn't have had outside food there they were going to charge us $100 to "serve" the cakes, but since she had dropped a slice she had lowered the fee to $45.

I appreciated the dropping of cost of the "serving fee," but there really was no "serving" involved in them plopping 12 slices of cake into bowls and leaving them on the table. As a bride coming in right after my wedding, it was extremely disappointing to have my cake brought to the table still in the box. So much for one of the great highlights of a wedding dinner.

Next time, Gilley's, please just turn away the cakes and if this really is the rule here at this establishment, don't make exceptions if that is the way the customer will be treated afterwards.

The food was ok. None of the guests felt the food was anything to rave about. It was mediocre.

That evening there was supposed to be line dancing classes in the dance/bar area at 7, but when we went from the patio to the dance floor there was only about 6 people dancing on the dance floor. No one seemed to be in charge or giving directions for line dancing, so we had a few beers while listening to some music, and...

I do not recommend this place to good people and people with families" Visa and Mastercard Cards Are Often Rejected as Happened to Me" and the staff behind the counter immediately called 2 Security Guards" When in fact there was all the money on my cards" And I proved it after a few minutes by going to the ATM and paying Cash) The same Security Guards who raised their tone by arguing for no reason (almost attacking people) All this for 39 dollars, and even ome people who were eating at the tables behind me and who almost had to move due to the heated tones caused by the Guards themselves (I would like to point out that the Money on my C Cards was instead) and I also demonstrated it a few minutes later by withdrawing from the ATM and paying the entire Cash Amount" throughout this Scene the Boy with the Black T-Shirt" who works behind the counter of the club did nothing but continue to laugh in my face and also to the security guards for the paradoxical scene that was happening "as if he wanted to make things even more heated between me and the security guards themselves rather than trying to calm things down" A symptom of great rudeness and little maturity and very little respect for people, in my restaurant such a person would certainly not work, and all this happened for only 39 dollars" Which as already said I immediately paid cash after having withdrawn as I consider myself an honest person" I am a restaurant owner in Italy and I certainly won't do good publicity for your place. I'm sorry, people aren't...

Our server was Gin, as she said, "like Gin and tonic" was such an outstanding waiter and badass mechanical bull rider. She was so bubbly and upheld a great representation of this saloon. We came at around 7pm before the peak of business. Gin was always checking in on our drinks and asking us if we needed to order anything else. An hour in, we decided to order dinner. The menu is bbq led. I had a salad and fries, my dad had chicken tenders and fries, and my mom had mashed potatoes. I found the salad to be a fresh spring mix, and they make the croutons from cornbread, which was a different twist on a basic crouton. My dad's chicken strips and bbq sauce reminded me of Tony Roma's, which is a win in our books. The fries were just average, in our opinion. Normally, I can finish a serving of fries, but I actually stopped after eating half my portion because they just weren't as appetizing as I hoped. I didn't get the urge to go back for more. They have by far the best mashed potatoes like mashed potatoes that would go excellently with a turkey dinner. They are basic but done well, with from what I could tell butter, sour cream, and salt. so when you have an option or want to grab a side dish, get the mashed potatoes. My mom had a liquor watermelon drink, and my cousin a very good (it was so smooth) orange and lime...