Wendy's — Restaurant in Pasco

tl;dr Store kept my card, had to wait a day to get it back, manager Cassie was extremely condescending and rude and raised her voice across customers and staff, while pointing, to say "I'm sorry I don't know the circumstances in which you left your card here" despite me just telling her that it was kept by mistake.

After going through the drive thru last night, the cashier didn't give back my card. After frantically searching, I retraced my steps. After calling Wendy's over and over with no voicemail, I finally got an answer. The employee said my card was kept by mistake but they were closing so I'd have to wait. I came again today and waited in line to talk to an employee where I showed my ID and explained. They left and returned a while later with a manager (Cassie). She irritatedly asked my name and asked if I had ID. I provided it again and she compared both before pushing my ID and card back at me without saying anything. I asked her name, and told her their reaction seemed bizarre since I had been through a lot of panic and waiting to get my card back without even an apology. She raised her voice and said "I'm sorry I don't know the circumstances in which you left your card here" while pointing around the counter and store. I told her that I didn't leave it, it wasn't given back to me and asked for her district managers name. She refused and said she was not able to give out a name. I told her I have no way to contact them except through Google and wait for a response. She said "okay". I am a calm person and I challenge any leadership to pull the security footage from today at ~4pm. There are always two sides to all stories, so see for yourself. If you see otherwise, I will gladly change my mind. However you will see this was grossly mishandled and although I am a single customer with little impact, I have no want to return to...

Not only was this the worse Wendy’s I’ve been to in tricites but the wait time here, is a whole nother story, at that point just leave I got scammed here a few days, got a biggie bag and saw I had rewards on my phone for a free fires with any order, I scanned it and only had $8 in my cash app only (yes I’m a broke hs student) I paid with Apple Pay and it went thru at the first window where you normally pay, when I got to the second window they told me I was still $2 short (I got a biggie bag should have been 5.40 something) and not to forgot I had free fires awards, the girl from first came back to take my phone bcs I paid with Apple Pay and they never gave me my receipt in the first place and I’ve went to a different Wendy’s before and they had told me they aren’t allow to grab costumers phones bcs it’s breaks some code rule but this employee did god knows where she took it or if she took my information and started looking at my stuff bcs they already gave me my food yet told me I was $2 short which was werid thought I would share my experience I can add my screenshot how I spent $8 on a biggie bag😐 worse management ever they didn’t teach these people right not only that they were in a rush and we rushing me to leave yet they still had my phone to get it scanned (for Apple Pay) I will talk to management after...

The guy taking our order was in such a hurry, (there was no line) that he didn't even give us time to place our order we would be ordering our burger and would ask another question like what drinks we wanted and he would interrupt again to ask what sauces we wanted. It was very frustrating to get a simple order for 4 out, but we eventually thought he got it right other than my drink (but I let that go) after we received our food my husband pulled around and I checked the bags just counted burgers and fries while my husband, loving went inside to order the drink I wanted. Everything appeared to be there, (I should have opened burgers and checked labels on sauces.) We got home and it was all wrong my sons burger was correct, ketchup and pickles. Husband's was correct, but mine and my daughters was the wrong burgers entirely (nothing special ordered, 2 Jr bacon cheeseburger 4 for 4s) We ordered sweet and sour with each meal and added a thing of ranch and BBQ, got all ranch and BBQ. Not a single sweet and sour. Fries were hot burgers and nuggets were cold. Very frustrating experience, very disappointing meal. I get mistakes can happen but that...