First Watch — Restaurant in Peachtree Corners

It boils down to your hostesses needing refresher courses and/or training that EVERY customer is important and wants to feel welcomed.

I was in line to let the hostess know I had arrived because I was on the online wait list. Before I could speak fully ( because I was giving her the opportunity to greet me in which, she never did), a gentleman jumped from behind me and asked for a reservation.  She stopped making eye contact with me and said hello to him and offered to help him. Wow, ok.

I POLITELY interrupted the gentleman and her and stated I had been waiting first. ( If you have video cameras, please view the interaction at about 10:16 AM.) No apology and I felt like the next step in dealing with the hostess was her doling out a lie detector test to me to prove to her, I deserved to eat at First Watch.

The hostess set up my reservation and * I, the guest, thanked her* and left to go outside to wait. However, I then remembered during the interaction, that I forgot to mention I was on the online waitlist. I go back in and show her my screen print I took of my request because she had already shown she did not take anything I said as truth. And she confirmed my thoughts...she actually said, "I'm not sure when you did that but anyone can do that online. Your wait is still 30-45 minutes."

That's where I was ready to say forget it but it's my husband's Father Day and I just wanted him to enjoy one of his favorite restaurants. Just know, I felt belittled just based on my interactions with this particular hostess. It was painful. So, we sat &  patiently waited in the breezeway/foyer...not long...about 20 minutes.( Waiting is not at all the issue here.)

I walk in to show my ready to be seated text and the SAME gentleman that jumped in front of me before does it AGAIN and said he was to be seated first. He couldn't even look me in the eye when I asked him why he thought it was ok to be so disrespectful of my existence. The hostess practically  escalated the issue into a court case...when I turned to look at my husband in disbelief, someone from the gentleman's party spoke and said they were first in there. PLEASE SHOW THE HOSTESS THE VIDEO SURVEILLANCE. I arrived at the restaurant before that gentleman. In one breath you can't tell me that my online wait request isn't a reservation but then when my reservation is called, you, the hostess, asks who's first. We left.

It's disheartening when you're a Black woman customer and another Black woman who is the hostess, chooses to believe a White man just to be in the right or felt like I needed to be knocked down a peg. I matter. My husband matter. He deserved to have a nice meal. Your hostess didn't think so.

It is 2:26 pm ...I'm taking my husband to Five Guys for "brunch". We left our home around 9:30 AM. Thank your hostess for the spoiling the day....

I visited this restaurant two weeks ago with my wife, brother-in-law, and sister-in-law. I ordered the elote burrito and explicitly requested no chorizo or pork products due to religious dietary restrictions. What I received was a burrito with bacon , which, to be clear, isn’t even listed as an ingredient on the menu.

We alerted our server, who was kind and apologetic. She assured us the kitchen would remake the burrito correctly. Instead, the second attempt came back with chorizo , the exact ingredient I had asked to be excluded from the start.

At this point, it was no longer a simple mistake. It felt careless, if not outright negligent. Again, we informed the waitress. She returned with a $20 gift card, which frankly felt like a token gesture considering the same error had been made twice, and I had already consumed pork, which I avoid for religious reasons.

We told her this wasn’t sufficient, and expected the manager to step in. Instead, she came back with a second $20 gift card and still no manager, no accountability. The first sign of concern was the fact that manager was unable to address the issue directly and instead sent his waitress , who btw was extremely kind and was in no way at any fault. We attempted to use the gift cards at the front desk, only to be told this promotion had expired a week ago, meaning we were given fake gift cards to appease us because they didn't expect us to use them at the moment. At this point, we requested the manager ourselves. I believe the managers name was Maxwell.

When he finally showed up, his attitude was rude, dismissive, and shockingly unprofessional. He refused to make eye contact, never issued an apology, and made no effort to take responsibility. It felt less like a mistake and more like willful indifference. He attempted to use the gift cards and then told us we could only use one at a time, adding insult to injury because up to this point, no acknowledgement or apologies for the mistakes had been made by him. At this point, we asked him why he never came to us and sent out his waitress and why he proceeded to give us fake gift cards and then not take any accountability. He then proceeded to comp the bill but still made no apologies or eye contact.

This is by far one of the worst dining experiences I’ve ever had. The food negligence was bad enough, but the way management handled it ,with zero respect, zero empathy, and zero professionalism was appalling.

Needless to say, I will never return, and I strongly discourage anyone who expects even basic decency from management from...

My food was great. Had a little issue with the cashier telling me they didn't have an item I ordered... for me to remove it from my order through the site. However, I didn't see that as an option to do so. Usually at most restaurants if they can't provide you with an item you order, they remove the item from your final receipt. So it credits your card. So that's what I was expecting in this situation and that's not the response I was getting from the cashier. In her mind, if I didn't want to take something else in place of it. I would just have to pay for something I ordered but didn't receive because they didn't have it available. I felt like I shouldn't feel like I'm being forced to take something else because what I wanted wasn't available. I felt like they should have an inventory count in the system and it shouldn't have allowed me to order something they didn't have, etc. Anyhow, I decided I wasn't going to just settle for being charged something I didn't receive. So I asked her to ask someone else how do I remove it from my order when I don't see that as an option for me to do so. I know it was a small price of $5 but it was the principle of the matter for me because no one should be charged for something they didn't receive. She got her manager and her manager came back with a box of the item I ordered and apologized for the mishaps and gave me the item I ordered plus an extra for the inconvenience. So the Manager saved the experience in this scenario but I still think it's not right for the cashier to feel like someone should pay for something they ordered but the restaurant can't provide. That's not a good mindset and normally because it's small money I would have let it slide but it's not right and I'm learning how to speak up for myself more and not let people get over on me. So hopefully this scenario changes her mindset in the future on how to handle situations like this...so the customer has a better experience and is not charged for something they ordered but didn't receive. I still will visit this place because I love the food and I have frequented the establishment in several different locations across Georgia. This was my first time experiencing something like this and hopefully the last. Thankfully in the end it was resolved by me actually receiving the items I ordered...