Dunkin' — Restaurant in Philadelphia

This visit was the last straw for me for this location.

The manager (pulled back hair in pony tail) was publicly rude to his employees both times I visited here. He yelled at one about something to do with the register the first time and this time he yelled at a woman in front of about 15 other customers because she was reading off the order number as well as the sandwich that was ordered and he wanted her to just read the number because “they know what they ordered and should know what their number is! Just read the number out to them!”

In addition to this he was making the sandwiches in a way which I don’t think Dunkin’ Donuts would consider standard operating procedures. At least when I was younger and worked at one this wasn’t the way, maybe things have changed.

He was cooking 12-15 pieces of bread at once in the convection oven/microwave. he did the same for eggs and each of the other ingredients while Myself and about 10 others watched while waiting for our sandwiches.

It took exactly 11 minutes to get an egg and cheese on a toasted bagel (which wasn’t toasted as normal, it had a texture like it was in a microwave for about 15 seconds.)

Completely unprofessional and unacceptable service. I hope they are able to retrain this manager so the location and staff here are...

This incident happened today when I went to get a bagel. I walked in and used the online order machine and got my order. I walked out thinking everything was okay because I usually get this item and never have a problem. When I took a bite of my bagel I didn’t notice anything at first because as I mentioned this is my usual.After getting to the train station I go to grab my second piece and I see something black. I scrape the cream cheese off to get a clearer look and it was a fly. I repeat a FLY in my FOOD. I was going to walk back to get a refund but it was too late.I thought that I could just call them and talk over the phone, but no they didn’t answer the phone after 3 calls. So I thought maybe they were closed. nope. I don't know how people can be so ignorant when making food for other people. Also before I end this review I just wanted to state how rude SOME of the workers are. That’s all for my...

Just went there (Sunday morning and not busy at all) and ordered two coffees with cream and 3 donuts. About 15 minutes later I asked about my coffees - they had forgotten so I had to ask. Got the coffees (should’ve looked) and then about 10 minutes later I asked about the donuts. “We’ll get them.” I got a bag and walked home and it was a crushed blueberry muffin. Looked like someone crushed it in their hands. Both coffees were black. I was dumb for not looking in the store but shouldn’t have to do this.

The people who work at this place are consistently bad. Literally, these people have no business working with the public and are missing crucial executive functioning skills. For real. I realize DD pays pennies but whoever is managing this place is not indeed...