Philly's Gourmet Steaks — Restaurant in Philadelphia

The customer service I received from the older Asian gentleman with glasses at the cash register was a nightmare. he was very difficult and rude when it came to questioning about what I wanted to order. it seems as though ordering over the phone was an issue so I came in person. The first time I visited this store I ate purchased a bottle of champagne I then later returned with a friend because they would not receive my order over the phone because they expressed me that it was some type of special order and they refuse to make my fries because I wanted too much on them. To me that was puzzling but I showed up in person and I made the gentleman aware that I was the person that called to order the fries and then I would like to order them but by the time I got there I changed my mind of what I wanted to order and I wanted loaded fries which is not on the menu but if I am willing and can afford to pay for the additionals whatever the cost may be I shouldn't be questioned as to why I would want to put them on my fries and for for him to tell me that it is too much. It was a slow night and I noticed not many people were stopping in so I wasn't holding up a line or anything and there were no orders being made at the time so he was being very difficult and arrogant. My loaded fries with bacon stake meat provolone cheese American cheese and cheese whiz was was made but it was made sloppily and I asked for ranch dressing and I did not receive it and when he handed me my plate he didn't even offer to cover it up and did not thank me for coming after giving me a hard time.It's nice to have somewhere to go to late at night past the covid-19 late hour conditions. There may be an array of beer and wine to choose from as well as regular drinks and who doesn't love a good cheese steak burger and fries and I'm not taking anything away from the food. But the way that I was treated here I will not second thought of returning especially if he's there. I was recommended by a friend and I thought the owner was a female and I was told that she was very nice but this older Asian gentleman with the glasses has got to go he's very rude and does not know how to speak to customers they are willing to pay full price for great food no matter how much it costs and that's what I didn't understand why he was...

Seriously one of my favorite places to get a burger. That's a double bacon cheese burger with provolone cheese and fries on the side. It always hits, even the wings are amazing, which I know is really popular here but careful their hot wings are very, very hot 😵😵🔥🔥. The chili actually taste really good!! But this place is worth every penny, it's super affordable while also being open late. If it tickles your fancy they also have a downstairs area where you can connect to a Bluetooth speaker and sit at these lunch tables that remind me of highschool Lol!! It always just hits the right spot. I love it. If you're looking for a drink they sale mini bottles of liquor and shots!! It so cute, this place is my go to water two stepping down the street and JJ bootleggers or on a Thursday when I want to hang with friends but not go out-out. It also helps that the guy who works the front is an absolute sweetheart 😍😍!!!!!!!!

Burger : 10/10

Fries : 10/10

Chili fries : 9/10

Grilled Reuben : 9/10 (damned good but didn't top one of my favorite places to get it from)

Atmosphere : 10/10 (if you make it to the...

Not good at all. The owner was frantically running around taking orders and yelling at people for not listening. There were like 8 customers looking at the menu and she kept pestering them to hurry and order. I don't see what the rush was. Just stand behind the counter and wait for people to order. Why go up to people with a pen and pad and tell them to hurry and order? The food wasn't good either. A burger, fries, and fountain soda cost $13! Nothing gourmet about it either. Just a patty with lettuce and tomatoes. They wanted to charge extra for onions too. It looked like a burger you would buy from the snack stand at a little league game. I also don't know why it took 10 minutes to make. It was just a burger and fries. I'm not the type to complain about food but this was just ridiculous. There's plenty of other spots nearby that have better service, better prices, and...