Southside Pizza - 20th St. — Restaurant in Philadelphia

Unacceptable Customer Service – Never Again

I have been a loyal customer, placing at least one pizza order every two weeks for the past year. However, my recent experience with Southside Pizza has completely shattered any goodwill I once had for this establishment.

I called to order two large pizzas and initially spoke with a friendly representative. When I inquired about using an online coupon, I was placed on hold while she checked the details. While waiting, another employee interrupted by asking if I wanted to place a new order. I explained that I was waiting for confirmation about my coupon, only to have her abruptly hang up on me.

Determined to resolve the issue, I called back. This time, the same employee that just hung up on me (I’m assuming) answered and hung up immediately. On my third attempt, the courteous representative answered an I asserted her directly if someone had hung up on me, to which she casually confirmed that another employee was working there. After explaining the situation and the complete disregard for my inquiry, I decided to cancel my order altogether.

This level of negligence and unprofessional behavior is inexcusable. I expected to be treated with respect and efficiency given my regular business, but this experience has left me thoroughly disappointed. I will no longer be ordering from Southside Pizza, and I advise others to think twice before trusting their service...

⚠️ WARNING: ALLERGY ALERT ⚠️

DO NOT EAT HERE if you or your children have any food allergies.

Last week, my daughter — who has a severe nut allergy — ordered food from this restaurant. We’ve ordered from here before, and it was always made clear that they do not use any nut products. Unfortunately, this time was different, and the results were terrifying.

Shortly after eating the fries, my daughter developed a headache, then throat tightness, followed by vomiting. Recognizing the signs of an allergic reaction, I immediately administered her EpiPen and rushed her to CHOP (Children's Hospital of Philadelphia). There, doctors had to administer a second EpiPen and involve respiratory specialists to stabilize her.

The next morning, I contacted the store manager, Ralph. His response was rude, dismissive, and completely unprofessional. He said he would call me back — he never did.

I have since filed formal complaints with the Philadelphia Health Department, the Philadelphia branch of the FDA, and have retained legal counsel. This used to be a trusted place for us, but ever since the new ownership, the standards and care have clearly gone downhill.

Please think twice before ordering — especially if someone in your family has food allergies. What happened to my daughter could have been far worse, and no one should have to go...

Ordered their food 2/9/25 through Uber Eats. First, why are they using their own delivery when I specifically ordered my food through Uber Eats delivery service.

Mind you it is Super Bowl, however, waiting over 2 hours, called Uber Eats, recommended me to contact the store and they stated its with the delivery driver (this was from the first call), half an hour past by, called again and the rude lady stated it will go with our 2nd delivery driver (This means they lied to me the first time). Contacted Uber Eats to get a refund and they stated I have to resolve it with the restaurant.

Drove to their restaurant (10 min dr.) and started to complain to the woman. She locked me in the store, I called Uber Eats to cancel the order and as I walked out while there were other customers, she threw a water bottle at me. ON TOP OF THAT, she sent a threatening text message to me stating she knows where I live. I have the text messages to prove this.

Will be pressing charges to your restaurant.

PLEASE BE CAREFUL WHEN...