Stacy's Pizza and wings — Restaurant in Philadelphia

Aside from the comedic relief and poetic license I am taking with this review; understand the customer service of this establishment (except for the young lady who answered the phone, she was amazingly polite and understanding) is piss poor and their ignorance, both the driver and the manager, is truly stunning. I do hope that the owner takes heed and incorporates some sensitivity training. A customer with a disability should NEVER be made to feel responsible for a service professionals laziness or lack of willingness to perform their job. Nor should they have to take extreme efforts to receive the same level of service as non-disabled persons.

This was one of my favorite go-to places for palatable food and so as I have done for the better part of two years since moving here, I ordered online through my besty @Eat24 for delivery. The "delivery" person called my cell to let me know that the food was outside. I told him to knock on the door and someone would collect the food (a note that is included in the special instructions, btw). The "delivery" person refused because I "wasn't in the house."

I figured maybe he needed assurance so I explained that the order was already paid for and that there is someone in the house to collect the food from him, he need only to knock. I only ordered and paid for it as I have done multiple times in the past. He again refused. He said he calls because he "expects you to answer the door while you are on the phone."

I explained to the "delivery" person that the order was already paid for and it was noted that he would have to knock on the door to "deliver" it to the deaf person inside, not sit outside two houses down and beep the horn. I also explained in this day and age of cell phones and the internet, his expectation was rather...archaic ....to say the very least. His response was to leave, refusing to deliver the food until someone was standing in the door to greet him.

So I called the restaurant and explained to the manager that there was a deaf person receiving the order and the "delivery" person needed to knock to alert the service animals who'd in turn alert someone to answer the door ...not too complex for a delivery person - based on the fact that "delivering" food is part of his job description and all. I complained to no avail, my daughter had to stand in the doorway waiting for the delivery person to eventually come back. Truly a minor inconvenience in the world today, especially after I contacted Eat24 for help and as usual their amazing customer service made this experience better than it was.

So why am I writing this review with only one star when we really like the food and Eat24's customer service response wins the day every time?

Because when I called the restaurant to complain to the manager about the "delivery" person refusing to deliver, he pretty much said that it is not his "delivery" person's responsibility to knock on the door and deliver the food "just because someone is deaf, she should have someone there helping her." 0_o?

Well my good man, I can only agree with you that it is not your "delivery" person's job to take the food to the door... and knock on it... "just because a customer is deaf." I mean it's preposterous to think that anyone would make such a demand! --Yet conversely, because he is a "delivery" person isn't it his job to take the food to the door and knock on it... because that is the actual definition of DELIVERY? And a person in that position can sometimes be required to DELIVER things?

A delivery person delivering something that is just a novel...

We ordered from this place on a whim just trying to find a new place to order from, and immediately regretted our decisions. The food itself wasn't bad (average), but the service and experience was terrible.

We ordered through the Seamless app, and awaited our food. It gives you a general time frame of when you should expect your food to arrive based on the restaurants updates to your order. We were given a time frame of 12:15-12:25 for our food to arrive, and we just waited and waited. At 12:45, our food finally showed up. We were really excited to eat finally, until we realized that they got half of our order wrong (which you wouldn't think is possible, considering we ordered from a digital menu that gives them the full order). I had ordered a 4 piece Fried Chicken platter, and my fiance ordered a Chicken Finger platter. We both got Chicken Fingers, even though the order receipt clearly says these were two different things.

Too hungry to care about calling to get the order corrected, we ate the food that was delivered (which, again, wasn't bad but was pretty average). Then our phone goes off. It's the restaurant, and they are speaking very rudely to my fiance and claiming "you owe us more money, you were short $9 and you need to pay us!" We paid the whole thing (including tip) online well before our food arrived, and have the digital receipt AND the paper receipt that matched the amount, and they are harassing us. The man on the phone is super rude, and talking about "well do you want to talk to her (we have no idea who 'her' is) because she says you owe us nine dollars". The best part is the woman (assumedly the 'her' in question) is in the background shouting at him "No I don't want to talk to them! No just let her have it for free I don't care anymore! This is ridiculous!". Then the woman snatches the phone from the rude guy and shouts "THANK YOU." before hanging up on us. COOL.

Safe to say, we will never be ordering from Stacy's Pizza again. Late food that isn't even the right food, followed by a rude phone call to harass us for more money even though we paid? There are enough other pizza places around west philly, I'm sure we can find a place that doesn't specialize in being garbage at...

After reading other reviews, of this and the other location, I got the jist that the staff here are ignorant and annoying but that the food was decent. I ordered a stromboli online, and I half expected them to call with an issue because that seems to be a common experience.

In fact they did call with an issue, ten minutes later. The woman called me and said that the price I was given when I ordered FROM THEIR WEBSITE was wrong. I said that it certainly was not, and that I had ordered from their own menu. I then pointed out that I had used a $5.00 coupon, one that they advertise both on their website and on the paper menu they left at my home, in BIG BOLD LETTERS. "Sign Up For Our Rewards Points and Get $5 Off!"

She said "Oh you had a coupon? It don't say there here." Okay then. Your own system doesn't recognize that I utilized a coupon on your own website with a code that your own website emailed me five minutes ago? This did not bode well for what was to come.

When the delivery guy got nearby he called and asked for the cross street, and then said he was rounding the corner. I put on shoes and was just about to walk out my door to go downstairs when the buzzer for the front door rang. My order specifically said to call, NOT to ring the buzzer. My orders always say this, because I don't want to bother my housemate who sleeps in the day and works at night. I have NEVER had a problem until today.

I went down to the door and was honestly just devoid of reaction, but I had a very Miranda Priestly moment when I said "I don't know why you felt the need to press the buzzer when I just told you I was on my way down. I'm sorry I wasn't able to move at a pace exceeding speeds achievable by human beings." I'm kind of proud of that.

Anyway the food is disgusting. Firstly this isn't a stromboli, it's a calzone. YES, there is a difference. Secondly the very SMELL of it was sour, so you can only imagine the taste. It tastes like rotten dough was wrapped around fetid cheese and meat. I ate one segment and have thrown the rest in the trash.

Ladies and gentlemen, learn from YELP reviews. Don't...