sweetgreen — Restaurant in Philadelphia

First off, I'd like to say how much I LOVE sweetgreen! The food is amazing! If you are looking for healthier options, I'd highly recommend checking this place out. I'm not a big salad person, but if all salads were like sweetgreen's I'd definitely become one. But this is not the only reason I'm writing to rave about the food. I wanted to acknowledge the people. I work at one of the hospitals down the street, so I come to the Philly location on 9th and Walnut St pretty often. Everyone is pleasant, but one person always stood out every time I went. His name tag said Jojo. Every time I'd see him, he was always such a positive person. Always smiling, always trying his best to make the customers smile, which he always succeeded. He had never served me before, but I've always noticed the good vibes he gives. About two weeks ago, I had been having the worst week, between family problems and work issues, you can't even imagine. It was starting to take a toll on me that week. That Friday I decided to go get some sweetgreen and low and behold, Jojo was my server. As usual, he was very professional and very friendly. We made small talk while he was making my salad, he was simply put, just a genuinely nice person. At the end, he treated me to the salads. I was so shocked at such the nice gesture, it was just something I wasn't used to. I don't know if he sensed the rough week I was having or what, but that kindness was something that I needed that week. Sweetgreen, you should be proud to have a worker like him, because he is someone the world needs, now more than ever. I will never forget that. It's the little things that can make a big difference. Always be kind to one another, you never know the impact that may have on another person....

My salad was mediocre, hand flattened, cold riced, and just as sad as I was to see it. I even heard it apologize and say "I'm sorry for looking so sad, but at least I finally came with bread."

After being ordered at 7:34pm, our food dint arrive until after the store closed.

I ordered with my partner because we had a long work day today and decided to enjoy ourselves. And we were met with no phone contact of any kind. (What kind of store doesnt have a human to talk to anyway?) Texts are dead, and honestly, the moment I daw the review on here about the roach 4 weeks ago, no longer even want to attempt a bite.

My warm rice is cold and stiff, and moulded in the shape whatever kind of spoon/scoop they are using. My greens are dry and wilty, my quinoa was hard.

I had left over bbq chicken for my dinner, for the fourth day in a row. Thankyou for ruining what we thought was for once a decent salad place for us.

We refuse to ever order here again, and its a crying shame for how good these salads really could be.

Please find a better system for your customers to be able to directly address issues to the store, because no human contact of anykind other than an automated text system, is unacceptable and I will be looking into my options into doing something about this further than...

I did a pickup meal and got a text saying the order was ready so I went to get it and arrived exactly at the pickup time. Normally it is sitting on the pickup shelf but it wasn't there but I saw it sitting behind the counter. There were no workers around except the cashier area so I went to ask where the order is. They said it's probably not ready. I was like ok I got a notification 10 mins ago saying it was. She then got an attitude and told me "if you want it faster you can get in line and order another one" meanwhile I'm literally the only customer in the store. I just walked away from her, not appreciating the comment as I was just letting her know what's going on. Then they inform me they were waiting to put the bread in my bag. They do that and I leave. When I get home I find there's now 2 pieces of bread in the bag so it really was ready the whole time and didn't need to receive all the attitude around it. Additionally the brussel sprouts look rancid and mushy. Last time I got the meal they were big green and fresh! Not sure what happened but def not a positive experience and I'll be reconsidering how often I go there as I expected fresh food for the price. Pic is a reference of the brussel sprouts I received vs what...