Barro's Pizza — Restaurant in Phoenix

Originally I gave a 1 star review because I received very poor service on more than one occasion. I am a frequent customer at this location, we order from there once or twice a week at least. The staff mostly consists of adolescents who lack customer service experience because it’s probably their first job so I try to be patient with them because I remember a time when I was in their place. I have been coming here for years and a few weeks ago I had the worst experience by far when I waited over an hour for my order which was only spaghetti and salad. I had checked with a young man to see if I missed them calling my name after about 35 minutes because I saw people come in after I had, ordered pizzas and leave before me and his response was “did we call your name?” I told him “no, I don’t think so but I wanted to check.” He cut me off and said “if we didn’t call your name then we’re still waiting on it.” I became more and more irritated as the third employee told me “someone’s checking on it” after a good 50 minutes. Finally one of the young ladies working there came and told me they had lost my order and It would be out shortly. She genuinely felt bad I could tell. I thanked her when she finally brought me my order and apologized. I almost decided to never return and to find a new pizza restaurant near by but a few days later I returned because my employees wanted Barros for our team meeting and I figured I’d give them one more chance. I was very pleased I did when the manager came out and apologized for what had happened that day. He was very polite, professional and helpful. I thanked him for making things right even days later when he really didn’t have to. I could tell he sincerely cares about his customers. I have been back several more times after that and I am very pleased to see a change in the restaurant. He had mentioned he was sent to that store to fix it up and I can tell he has done a great job in doing so. I have not had anything other than outstanding service since and I hope he continues to make such a great impact at that location. I am very happy I went back that day and gave them a...

I don't ever do this hence the reason why it took me two days of pure utter disgust and disappointment in what was literally the worse experience I've ever had w/a pizza restaurant or there lack of. I rarely even eat food like this anymore and this Barro's pizza reminded why. I called to place an order at 7:45pm which started off w/what seemed like an employee bad day. Bad attitude from the start. Placed the order for a medium Pizza and 12 wings. Quoted me over $29. I was a bit blown away by the price and asked if they had specials. Little miss "I hate my job" says, "Aghhh yeah! $29.99 for 1 large pizza and 24 wings!" Obviously change my order to the special which now turns into $35.88. Wow!!! Ok. No problem. After waiting patiently for an hour and 5 mins for delivery I decided to call because I'm starving at this point. Another miss "I hate my job" answers so I immediately ask for a manager. Manager decides to argue about the time I placed my ordered, not considering the fact that "I HAVE THE TIME I CALLED ON MY PHONE!!!" Also tells me that there is a wait time of 1 hour and it's stated on the receipt. Of course I don't know this cause I don't have my food nor the receipt in which now is going on 1 hour and 15mins. And also would've been nice to know when I first placed my order. I finally get my food which is to no surprise to me is COLD and a box in which a dozen honey BBQ wings were in was crack and had leaked everywhere. I would definitely not EVER recommend this ppace to anyone and since they do not have a minus rating chart I can't place them any lower. The owner of this place should be embarrassed of his staff and this horrendous establishment and hang his head in shame. Worst $35.88 i have ever spent on any food none the less 1 large cold pizza and 24 cold tornado hit wings....

I have enjoyed Barro's pizza as my favorite pizza place for over 20 years at different locations. The food is mostly good with a few exceptions. My issue is with some delivery staff to be specific 3. The issue has been with one person 3 times, another one time and tonight with a third individual for the first time. When I order my food online it is paid for via credit card and includes my tip. The receipt always shows paid in full at the bottom. Tonight as with the 4 other times, I was told by Efren Chagoya that I needed to sign the receipt. This time I didn't bother pushing back because I knew I was done with Barro's. Realistically in the past 20 years I have ordered over 300 times not to mention the people I encouraged to order from them. Why do I need to sign a receipt. I have heard it is confirmation that I have received order or it is just store policy? What if I asked for the food to be dropped at my door which is an option. How would you get a signature then? Why are they asking? Is it to try and get me to tip again? I tip at least $5 every time for a delivery that is less than .5 miles away. I think that is fair. There is some type of shenanigans afoot and it is unacceptable. I will be ending my patronage to this restaurant and all Barro's locations. Might seem petty but as an long time customer I will not longer be a part of something suspicious and dubious. Goodbye Barros's pizza I will not miss these three yahoos that are clearly trying to get over on their customers. I will also never recommend Barro's to anyone and if the restaurant is brought up I will provide my opinion that a small amount of delivery driver's are opportunists and are questionable human beings....