Charleys Cheesesteaks — Restaurant in Phoenix

Listen- I LOVE Charley’s. My mom and I used to drive to our local mall just to get a Chicken California, eat it, and go home. I have been a fan of Charley’s Cheesesteaks for as long as I can remember. I order the Chicken California the same way they offer it in the samples- with no veggies. This was my first time at this location, and I was so excited I even convinced my friend to meet me for lunch. Long story short, the food was bad. They got my order wrong at first, then when I got my correct sandwich the cheese wasn’t melted and the sandwich overall was extremely dry (I’ve attached a photo). Remember, this is the exact same order I’ve loved for years. I managed to eat the whole thing while trying to convince myself that it was tolerable because I’m not one to waste money. My friend wasn’t able to stomach her sandwich so we tossed it and went next door for smoothies. Very...

Not sure if it was because it was in a Wal-Mart, but our experience there wasn't great. First off, the staff didn't seem very interested in helping. They seemed to be bothered. It wasn't busy at all. There were literally 3 people sitting down eating. We placed our order to go. It took a long time to make 4 sandwiches. Got home and they looked like they had been tossed together. On top of that what really upset me was the one sandwich. The most expensive one my son had to have was missing the main items!! All he got was bread lettuce and nasty tomatoes. They forgot to add the steak, bacon and cheese! I called and got a (what do you want me to do about it). I wouldn't recommend it. Overpriced, no...

I was still ordering and when I tried to clarify my order, I tried to correct them and since that point the girl that was cooking started giving us attitude. When she handed me my food she was giving me attitude and being rude. We asked for ketchup, forks ect. And they said they were out of everything until 2 days later. We tried to sit our daughter on a high chair and they said she cant sit at the end if the table because its policy and the manager in the back said no one could sit at the end of the table. This is the worst Charlys I've been too and my family has worked for this company at different locations and it has never been as bad of experience as this one. I don't...