Gracie's Tax Bar — Restaurant in Phoenix

Wanted to share a problem we had with the bouncer as I’ve seen other also had a problem with them (don’t want to assume gender). I want to first acknowledge that I understand how important it is keep patrons from being overly drunk. Someone in our party witnessed a disagreement between another party in the bathroom and then was also lumped in with that party by the bouncer. After explaining multiple times that we weren’t affiliated with the other party or their fight they had the bouncer didn’t care and also kicked us out along with the other party. This was so so upsetting because it was the person who witnessed the fight’s birthday and throughout the night we were very friendly and courteous to the staff and even the vendors as we spent almost 300$ supporting the artists. The way this was handled was very rude and infuriating as we were practically pushed outside and even had to back for our card to pay the tab; they didn’t even give us a chance to pay at first. For the lack of variety of drinks (the bartender told me they don’t have any syrups except for raspberry) and food, it wasn’t worth the money. On top of the lack of seating, the staff made it feel very unwelcoming and unresponsive when we thanked them for clearing the table. Like we aren’t robots you can talk to us. The bouncer really was the worst part of the night though as we and the other party felt they were just throwing their weight around and wanted to kick someone out for the night. Sad experience for what was supposed to be someone’s birthday celebration and the hundreds of dollars we spent makes it even worse..Also wanted to add that we noticed they kicked out other people right after us and they kept saying “what tf did we do?” And we realized the morning after that they started kicking people out that had been there for a few hours and that they probably wanted to make space for others that were in cue outside. Nonetheless it’s very rude to kick out paying customers for absolutely no reason. If I were a bartender, I’d be quite angry with the bouncer as I’m sure doing this doesn’t help with...

I rarely feel compelled to write reviews, but my experience at Gracie’s Tax Bar in Phoenix was nothing short of a nightmare. Last night, what was meant to be a relaxing evening turned into a scam of epic proportions. Not only did they manage to “misplace” my credit card, but they also stole my beer—yes, you read that right. This isn’t just a case of poor service; it’s an outright robbery in broad daylight.

From the moment I walked in, the atmosphere reeked of incompetence and disregard for customer safety. The staff seemed more interested in covering up their mistakes than actually resolving them. When I raised my concerns, I was met with indifference and vague promises that went nowhere. Instead of a friendly, secure environment, I found myself in the middle of what can only be described as a scam.

The lack of proper security measures is astounding. In an establishment that supposedly caters to the public, it’s unacceptable to think that such blatant theft could occur without any checks or balances. I left feeling not only financially lighter but also deeply disappointed by a place that should have earned my trust.

Do yourself a favor: steer clear of Gracie’s Tax Bar. There are plenty of establishments in Phoenix that value their customers and take responsibility for ensuring a safe, enjoyable experience. This is one bar that has clearly lost sight of both basic hospitality and customer security. Avoid it...

I've been going to Gracie's for a long time now and usually have really good experiences with the staff. Last night however was different. Let me preface this by saying I understand a bar needs to make sure no one is overly drunk and causing issues. I have no problem with people doing their job. I came in from walking my boyfriend to his car and a male bouncer had mentioned someone saw me stumbling on the patio and that I should drink some water. Why didn’t that person just talk to me? We were there four hours and I had 3 drinks. This bothers me because I was helping myself to the self-serve water all night and my male friends drank way more than me and were stumbling they said nothing to. Not to mention I was also wearing 5-inch platforms like bro sorry I'm clumsy. I am a firm believer in being polite and thankful to all staff and never causing issues. It's just frustrating being treated like a child when I go out but then they never say anything to my guy friends who were ordering multiple pitchers and I only had three drinks. Felt like the bouncer had an ego and needed to tell someone what to do on a slow night.

Edit: recognizing and discussing intoxication with patrons should not be a “nuanced” part of your business. If anything it should be one of the MAIN focuses. Do better, especially if you say you care about keeping those...