Monarch Theatre — Restaurant in Phoenix

Wow, where do I start.... I read thru must of these reviews... so I'll say that the owners of Monarch agent usually the ones throwing the events. Those Promoters have to rent it plus pay bartenders and such. Drinks are pricey, I mean they own Barsmith next door... like a blacksmith, but alcohol... & outs downtown. When it's packed, waiting for drinks sucks, but I've never had anyone be rude to me. Organization, again depends who is doing the event. I've seen VIP with furniture roped off with security done several different ways. Ours the best systems in Phoenix. Upstairs redroom hits harder on hardwood floors, and the layout is great. Downstairs the system has been tuned to the room! I will admit that I have somewhat of a "spoiled rotten" type of privilege at both venues as I have been into this music scene with co-owners & the sound engineer. Most local talent I know personally, and I usually happen into meeting/talking to any of the big guns. I just keep it 100. Granted, that's not the music they always have, and its not for everyone. As for people leaving stuff, and complaint about no answer or call backs... you do realize that they just went in the late afternoon to prep four, someone's 5 separate events. Then after they all begin, they have to make sure alcohol is being stocked, bartenders are getting paid from promoters, any equipment malfunctions are handled & replaced seamlessly, not to mention performing their own sets... and then close down... I don't mean when we are kicked out and leave, they still have to do accounting, inventory, and cleaning, so at least another hour, just to go home to sleep and get up to do it again on Saturday night!! That's if they don't have an after hours gig, too, or their family's soccer game, anniversary, birthdays, etc. During that day, so, that's their hours, late night. My advice... don't be dumb drunk and leave or forget your things, cards, etc. Literally, cards be frozen instantly, probably an app for that. New one gets sent to you, or do the pre-paid. Dispute any charges that you disagree with, it usually goes your way. Done people's parents!! I ALWAYS HAVE A...

They filled the building to max capacity and didnt turn the air conditioner on. The crowd was chanting “AC! AC!” I saw atleast 3 people pass out and have to be carried out. Everyone was dripping sweat and irritated. They make you sign a waiver with your ticket purchase that releases them from literally any injury, theft, death etc. and they lean on that heavily. So many dangerous things. Fire alarms dangling by wires, holes in the ceilings. Broken wood splintering on the walls, broken bathroom doors, metal barriers falling over, and worst of all hundreds of humans packed in too small of a space to even breathe. This is not a safe venue environment in more ways than one. We also waited in line outside for an hour after opening time before they even started checking IDs. Everyone was already annoyed before even entering. Lighting is so bad you can’t even see who’s performing. The layout sucks. If your 21+ you get put in a barrier in the middle so goodluck going to the bathroom, you’ll have to push past 400 people to get there and none of them are happy to let you by because it’s so hot and crowded. The snarky comments from the owner on all the low reviews really is the cherry on top. I’d be so embarrassed to have my name attached to this establishment. Then to have the nerve to reply “hope you find what you’re looking for at a different venue” or “this review is a lie” or “that’s a promoter problem not a venue problem” instead of stepping your game up you make excuses. You work hand in hand with the promoters don’t you? And then blame all the bad reviews on them? Every one of my complaints is on the venue and the establishment and I’m not alone. Take some constructive criticism or watch your business go down. Your patrons know how venues are supposed to run, so we have before and WILL again find better at...

I went there with my family for my birthday and bought a table for us. We were enjoying our time hanging out. This bottle boy kept shoving me out of his way because there was a little sliver between the tables that he was getting through instead of going through the actual walk way. Idk why he was only picking the way that I was at since there were a few other, but oh well. After the 4th time of him shoving me out of the way, I legit politely asked him if he could choose another way instead of shoving me out of the way. Instantly, he cursed me out and started poking my chest while cursing me out. I pushed his hand out of the way and he shoved me very hard since I didn’t want him poking me and cursing me out. I decided that arguing him wasn’t the best idea so I turned my back to him. Next thing I see is him literally running to the security guards and telling them something. So I decided to be a grown up and speak with the security guard like a man and let him know that the bottle boy literally assaulted for nothing. The security guard said,” nah my boy didn’t touch you! I seen you push him and you were also talking down on him” instead of arguing with him, I decided to walk away because I didn’t feel like being more disrespected or belittled by getting tossed out of the club in front of all my friends and family and lose money. I talked to the manager and let her know how uncomfortable I was and she understood and gave us a refund. I appreciate her a lot for that and she offered a free bottle for my troubles. I declined due to my comfort level there was insanely low there and my night was just ruined. She was nice, respectful and understanding. I will never come back due to how terrible and attacked I felt by just wanting to enjoy...