Raising Cane's Chicken Fingers — Restaurant in Phoenix

I am writing this store as an Uber eats delivery driver. I have always had issues with completing orders at raising Cane's and have had to call customer support however the manager one at this store told me that he had spoken with another Uber driver and that driver says that you need to manually verify each step before moving forward. So I opened each part of the order with the customer details and manually verified it and I noticed that there were additional buttons that I did not see with other orders and once I opened each one of those and completed the entire list I was able to see the use Uber pro card button. I had opened these verifying details so many times and have not seen this I think I may have given up. But this time it worked. I was able to get through the first order and then I was able to get through another order and that same night I was able to get through more orders because my delivery route brought me back to the store at least three times. Juan and his staff were very kind and very helpful each time. when I arrived at this store for the last order that I picked up that day looking in from the window I could tell that one knows how to lead a team and that the team enjoys working with him. Excellent experience was...

I went and ordered a sandwich combo No lettuce and a caniac combo No slaw extra fries. Fries no salt. I get the meals and the sandwich combo had 7 fries. Yes 7. I went in and asked the kid at the counter how many fries are in the sandwich serving he said I don’t know. I showed him my sandwich with my 7 fries and I said does that look right. Again he said “I don’t know”. I asked if the manager was there. He said “I don’t know”. Who is running this place now. I have come here every other week since they opened ad every time is worse and worse. 28 dollars for food that is sub par. Also the caniac combo I did not check, but when I got home no extra fries and slaw. Don’t go here, I would rather drive 15 minutes to another canes or go to a different place for strips that can get orders right and where I get what I pay for. Also the girls at the window on their phones while waiting for orders. Glad to know canes pays its employees to text while they...

My rating is not for the food but for the customer service, today I went with my daughters all underage and they order inside to go because the drive thru was very long, they love canes so they decide to go inside and when they called their name a lady told my daughters she was stealing her food but since they heard their name they ignore her and walkout. Right after them this guys went out and took a picture or our truck and a lady from canes told me my girls stole someone’s else food and run, so i got off and went inside and she told me everything was ok they just got confuse with the orders and thought they stole the food. My Poor 11 year old was crying thinking she did wrong. They need to verify before people take the food from the counter. I understand this things happened especially in a very busy day but the way she told me was what got me mad and the guy taking pictures of my car, like if we were delinquents. Very...