The Honey Baked Ham Company — Restaurant in Phoenix

Do not, I repeat, Do Not prepay online for your order. It says you get priority. That's a lie. It tells you an approximate size and price, which you have to pay in full in for your order to process, which makes sense. But then, when you go to pick it up, they do not have a ham in the size you ordered. I was offered a smaller ham, which would have been fine, except that I had paid with gift cards and only $2 on my debit card and really did not want just a few bucks on a gift card that I wouldn't use. I also didn't want to pay extra for a bigger ham because I didn't need it.

The girls seemed to understand and said they would look for one in the size I ordered. 20 minutes later they came out with a ham, packaged it up and I was on my way.

Later that night I look over my bank account and find a charge from them for almost $10. I was never told I was being charged for anything, they never asked for my card. They just charged me without saying a word.

I contacted their customer service who said I actually received a Credit for my ham. Then I replied with a copy my receipt and looked at the ham I bought and saw that they charged me $10.49 per pound instead of $8.99 which my receipt stated. They again simply said online is an estimate. I get that, but you don't get to change the price per pound and you don't get to give me a larger ham and then charge me for it without telling me, and never tell me that despite my "priority order" you didn't have a ham anywhere in the store with the correct size and at least give me the smaller ham option again, which at least wouldn't have cost me anything. Now I have to dispute these charges with my bank, I'll probably have to cancel my card per their policy and redo every single auto pay bill pay account I have out there. I am furious! The ham was delicious as usual, but I will NEVER do this again! I refuse to deal with deceitful practices that your customer service department won't even...

As you open the front entry doors of The Honey Baked Ham Co., the scent of fresh cooking inside doubles your appetite! From deli style sandwiches & sliders to yummy salads, I had to admit that it took me longer to decide what to order…every item on the menu looked delicious! The Chef Meredith made me feel right at home and brought a smile to my face. Besides her preparing my order, she showed great customer service walking up to my table when she wasn’t busy and asking me how my meal was? And also refilling my iced tea. The Manager Mark also made my dining experience unforgettable at The Honey Baked Ham Co. If you are looking for a great bbq & smoked style restaurant with a home cooked taste and treatment, I highly recommend The Honey Baked Ham Co. in Ahwatukee Phoenix, AZ. “C’mon...

Ordered several sandwiches one being gluten free bread from here and a two dozen cookies from them on a food delivery service app. Once we received the order at home we had found all the sandwiches were on regular bread and we received 8 cookies out of the two dozen cookies. When I called they had already closed. The fact that all the sandwiches had the same bread after I ordered one with gluten free bread is very disturbing. As my wife has a gluten allergy. If you ran out of the gluten free bread no problem call us and let us know so I could have ordered something else from somewhere else or just don't accept the order. Don't provide poor service or take it upon yourself to...