Uncle Sam's — Restaurant in Phoenix

I wouldn't even give it that except for the fact my server was a doll and took very good care of us. My fiancee myself and my 13 year old son sat down to enjoy a nice quiet little meal together though that was almost or should I say was impossible. Neither myself or my fiancee could even finish our food not because the food was bad it was delicious but because the gentleman by the name of Bobby who was the cashier also trying to play manager role was talking so and appropriately rudely to his fellow employees. Even if they what is turn the televisions volume up his voice could have been hurt in the parking lot his comments and remarks to all the employees that were working this evening were absolutely repulsive. To ask the prices that you do is understandable if the atmosphere you eat them in is as well. But again that wasn't the case paying even $5 for that meal is absolutely sick to me when I felt as though we were sitting in the middle a reality show or should I say Jerry Springer. This Bobby gentleman continue to ask the other workers what they were doing if they were working nothing was getting done cuz he was doing it all and quite frankly know he was doing absolutely nothing other than exercising has flabby Jar full of venomous poison words I'm sorry but to take such wonderful staff members and such a title as Uncle Sam's, I would pray and Hope that you would want to keep the reputation it's had for many years alive of great food great service for familys . Anyhow I could go on for days the main point is is that you have one man who goes by the name of Bobby destroying your the reputation of the name Uncle Sam's he is taking a wonderful family-oriented atmosphere and turning it dark uncomfortable and some more people don't want to be. His words he spoke or absolutely disgusting the nicest thing he stated this evening was as we walked out very unhappy he said hope you have a good night with a shity smile on his face. A few servers said that this is not the first time people have complained of this matter the owner just refuses to do anything. So I will do my best to get more of the word out it is very sickening to think that you guys staff people so young and beautiful and allow a single person to mistreat verbally abused them the way he does. I hope not only you let go of Bobby but you Pat every single one of your servers on the back and let them know they've done a good job not just for that evening or that month but for putting up with that man s*. For as Long as they had too. I pray the owner Brett does something and does it now! Bobby needs...

This place is not friendly to Uber Eats at all. They were very poorly prepared for Super Bowl. Only restaurant I literally had/have ever had to stand in line to wait and get the order. Time after that I went in, I had a 15 minute drive to get there and food was still not ready and I waited 15 minutes in the restaurant to get my delivery making a total of 30 minutes. Where the female manager came up and told the cashier to put a 10 minute hold on Uber’s. Like seriously? You guys need to learn how the app works because as soon as the customer places their order, we are immediately sent towards the restaurant. So that means the longer we wait there, the more of my time and money you are killing. This last time I went, I called ahead to ask if my order would be ready by the time I got there in 7 minutes, and Lexis told me yes. When I get there, I tell Lexis that I’m there to pick up the order, and she says nothing to me. I then watch the manger try and ask her what I’m waiting on then he finally asks me so I tell him for Uber and she tells HIM that the order isn’t ready. Thanks for communicating with ME! This restaurant seems to not realize that I could also be a customer of theirs, but after my horrible experiences here, I never care to spend my hard earned money at Uncle Sams.

UPDATE: Just received a lovely (Sarcasm) call from Uncle Sams on my personal phone. A man who immediately rushed to asking why the bad review with great attitude in his voice. Told him because of the long wait every time and received a response of “It was only 25 seconds!” Then told him that it was for poor attitude tonight. Which he clearly showed he has as well. Also told him wouldn’t lie on here and again with attitude said he’d look into it. Clearly was full of horse manure by the way he said it. No...

Stepping into Uncle Sam’s is like going back in time or walking onto the set of Stranger Things. Aside from the flatscreen televisions, you’d really think you were back in the 1980’s. Cushions sank REAL deep as we slinked into our booth. I’m a tall guy, and I felt like a toddler with how high the table top was.

Let’s begin with the menu. My God. It’s massive. And to be clear, that’s not a positive thing. With over 150 items, loads of fine print, confusing sizes and descriptions, it was more of a hot mess than my steak sandwich( more on that later). The menu is in desperate need of simplification and tidying up. It’s not a good sign when your waitress has to interpret the menu for you...should be clear, concise, and creative. This menu had none of that.

Food. My steak sandwich arrived in a paper-lined plastic basket. Having attempted, and failed, to lift my sandwich with my hands, I was quite grateful for the fork and knife. However, after two bites, I noticed the paper lining was mushy and torn, and finding its way onto my fork as a stowaway amid the mounds of steak and cheese. Delicious.

Truth be told, the sandwich was alright. Beef and cheese were great. Mushrooms are canned (bleh), and I had to request lettuce and tomato as add-ons 🤔. No mayo. No sauce of any kind. Just a big, hot mess of a sandwich. The wings were dry and over cooked. Very little sauce on them. Fries, like everything else, come with an additional fee.

I didn’t feel like I got ripped off. The portions were plentiful. It’s a time capsule, a potentially fun experience. I didn’t have my hopes set high for a Tuesday night at 7pm, but I still felt let down. I left feeling full, amused, but reluctant to ever come back. Uncle Sam was regrettably unconvincing in his...