Brooks Burgers Pismo Beach — Restaurant in Pismo Beach

(Updated 2022 - one star) uh oh. My bad. I made the mistake of thinking to give Brooks a new chance. I did not even try to call and went to go in. When I ordered to go I saw they now added a 3.50% take out fee. So on top of the expensive burgers you want to go full tourist trap and edge out as much from the customers they can. Why not just increase the price more? Regardless of this no real change in lack of customer service and the burgers just seemed a bit bland. Will stick with my original decision to support other local burger places that focus on the Custer and food. Sad.

(Updated) I tried to give them a third chance and their website was broken, no one answering the phone (and voicemail full), and no way to order food. Moving on.

TL:DR (Updated) Ok burgers. Changes in policy make it hard to order over the phone and can’t pay onsite. Disappointed in changes to policy, decaying customer service, and lots of local options. —— We have been customers here from when they opened. Recently they have gotten much busier and have drastically changed how they take orders and payment options. In the past I have called the business and ordered order the phone. They had been very responsive and always felt like they cared about their customers. First, I order from a lot of local restaurants and understand the challenges with recent changes to distancing and safety procedures. This has nothing to do with those types of challenges. The last two times when driving I tried to order. They very strongly tried to discourage me from ordering over the phone (and wanted me to use their online ordering). When I asked multiple times they finally let me order. Why so hard? If they are going to answer the phone then take orders. If not just have automated answer say you have to order online. Secondly, they no longer let you pay in person (if order over the phone) either in cash or credit card. So they would rather you just come order in person and pay there but now you have to wait in person with other people (seems like defeating the purpose of safety was a variable). So I had to pull over and get out a credit card to order. The employees did not seem to care and I did try to talk with a manager on duty. Seems that is a new policy by the owner. —— All in all. Ok burgers, pain to order, ok to low customer service. No real reasons to return. Lots of good burger...

Spot on burger... If you're looking for a burger that isn't super fancy but cares about quality, this is the place.

This casual dining restaurant starts you off by ordering right as you walk in. There aren't too many items to choose from (hamburgers, sandwiches, salads, hot dogs, chili, fries), so it won't take you long to choose from. They have what you'd expect from a good burger joint, classic cheese burger, bbq bacon, Hawaiian, etc but they also included a burger special that's just a bit different.

Since I'm dairy free, I'm missing out on the cheese, which adds a lot of flavor and saltiness to meat. However, they way they seasoned the meat was fantastic and was darn right delicious. I also got a side of fries and sweet potato fries. The normal fries didnt do me any favors, they were over seasoned and a bit too soft. However the sweet potato fries we're off the hook! They were cooked well, with a crispness that screams greatness.

They have a great selection of beers and to my surprise they had a California cider (interesting enough called Brooks), which went well with burger. I also appreciated that they offered the burger lettuce wrapped for those wanting gluten free.

The only thing I didn't like is 1) the lack of parking. However, there is plenty of parking at the outlets but it's not obvious you can park there 2) you're not going to get any service beyond ordering your food. I get this style of restaurant but I like being super lazy and have the food brought to me. Then I feel better about leaving a tip.

Overall this is a great place to grab a burger,...

I ate here when the restaurant first opened and was disappointed but I gave them the benefit of the doubt because it was their first couple of months and they were new. I come again years later and I am still disappointed. The burger was dry and had no flavor, just meat with no salt. There was no mayo, no bomb sauce or any kind of condiment on the burger itself so it was just dry dry dry. The bun, my god the bun was dry and it fell apart as soon as took the first bite. Are they using old buns cause im sure this happens when you leave your buns in the freezer for too long, like months in the freezer, its the only thing I can guess as to what happened because I make my own bread myself and freeze it when I want to preserve them. However after months in the freezer they become more brittle and are prone to falling apart as well as becoming dry.The tomato and lettuce provided the only moisture and it came with one sad sliver of avocado. I understand that inflation is on the rise, but if your charging for avocado the price of a whole avocado it would be nice to get at least a half or quarter of the avocado. The portions of fries is so skimpy and my fries looked as if there were rements of the previous bag of frozen fries, they were almost all 1 inch with the exception of the top 3 fries which were 2 or 3 inches in length. Just saying there could have been more and better quality. The only saving grace is the onion rings that are delicious and well seasoned. Next time I'll save my money by going to In and Out instead. Or just get Onion rings and then go to In and Out...