Pizza Milano — Restaurant in Pittsburgh

Now when I say I have a well rooted Italian heritage in my family, my sizable nose and luscious beard should attest to that. Late one night with snow on the ground and a chill in the air, my coworking comrade and I were on the hunt for sustenance when we happened upon what he referred to as "Milano's." Being a connoisseur of sandwiches and the like, I decided to order the Italian Hoagie; but having my hypersensitivity to dairy products, I did so without the cheese. (Had I kept the cheese, hard times would have followed with some conflict of interests between certain parties).

What I received versus what I perceived to order were two entirely foreign concepts. Not only was there an abundance of spicy italian deli meats but there were warm crispy vegetables to compliment the flavor of the meat. Not only was I astounded by the flavor but the shear mass of the sandwich, for which was larger than my face, had overcome me with joy. I felt as though I were a child again on Christmas morning tearing apart the wrapping paper to a new lego set; or rushing outside neglecting the cold Pittsburgh weather just to try my new bicycle or teasing the local cats and dogs with my highly powered pocket laser pointer. The warm melting mayo and dressings only amplified my experience with said order, and that evening, I was not displeased. If I recall I actually slept like a baby.

Our next venture to Milano's was much more of an adventure, so I will warn you: reader discretion is advised.

Ever since I was a youngling, I had fancied myself some delicious pepperoni rolls in my upbringing from both family members and educational institutions where they have provided the daily appropriate meals. So, having seen that Milano's does in fact supply such appetizers, I decided to order one set of Pepperoni Rolls. What I was expecting were a small handful of crusty breaded strips or small bites that had the appropriate ingredients set for consumer satisfaction. Our order arrived and I received a box. The box was burdensome, I could feel its weight bearing my hand down but not so much that I had felt an aching fear as the ring did around Frodo's neck to Mordor.

I opened the box and was pleasantly surprised by nine small puffs of bread sprinkled with shredded cheese. They were slightly smaller than my hands, and I was okay with that. I knew there was cheese, and I was willing to risk it tonight. The puffs radiated with warmth, the small cup of tomato sauce in the corner even felt comfortable to the touch. I could feel my heart skipping beats as I had gotten more and more excited, like that feeling you get on a first date when you were still a teenager that had just earned their driver's license. I took one roll between my thumb and index finger, dipped it into some tomato sauce and proceeded to bite.

A rush of warm flavor had bombarded my taste buds.

The cheese. THE CHEESE. MELTED IN MY MOUTH. THE DOUGH. MELTED IN MY MOUTH. THE PEPPERONI ONLY ACTED AS A SAVORY FLAVOR BOAT FOR THE REST OF THE ROLL.

Suddenly, my senses were widened, my perception of reality and the world around me had been burst open. The gates of Valhalla had swung ajar and the Nordic gods of old rode down on chariots of fire and light and they themselves escorted me to the valley of light and purity. They had gifted me with clairvoyance and reassured me that everything would be all right in the world; that human-kind would reach for the limits of both time and space and discover their true meaning and potential beyond the perceived universe. I looked into the void but instead of feeling dark, alone and afraid, I felt warm and comforted, and thought, "My god, it's full of stars." I could feel myself floating in the absence of matter but at the center of it all.

I found myself sitting in my seat at the table, finishing my bite, I looked down only to find the rolls were gone and the tomato sauce nearly empty. Confused and bewildered, I do not know to this day what had...

DO NOT ORDER ONLINE. I usually don't have a problem with Milano's, but today I ordered online and it was over an hour before I called to see where my order was. Someone clearly messed up and then they gave me the run-around and tried to blame me for my order not showing up.

Initially, the nice woman told me that the delivery driver called and I didn't answer and then she put me on hold. While I was on hold, I checked and I had no missed calls (or any calls) since Wednesday. When I spoke to the manager, he said that someone called from my phone number and canceled the order, but I could place it again either online or with him. I said that was impossible because I haven't used my phone to make a call since Wednesday and why would I order again if some random woman can just call and cancel it. Additionally, the story from the manager did not match the one the woman I spoke to gave (about the delivery driver calling and no one answering). I get that people make mistakes, but I did not appreciate that I was blamed for a situation that was clearly not my fault, my receipt is in my inbox, my phone has no calls except the two I made to Milano's to rectify the situation, the money is still pending out of my acct (which will take up to FOUR days to be returned), and I'm still hungry. I am appalled at the way this was handled and I don't know that I will be returning for quite some time.

BEWARE when ordering online - someone can apparently just call and cancel your order without confirming any information and when you call to figure out what's going on, they'll find three different excuses to...

My Family an I ordered from Pizza Milano on Saturday while in Pittsburgh for a dance event at the Hyatt Regency at PIT. We ordered pizza and salad and since we were staying at a hotel we asked for plates, napkins and utensils. We also ordered an extra salad dressing since we'd be sharing the salad. The extra dressing was $1.00. After delivery, when I opened the bag in our room I found that there was only a single set of utensils and a few napkins. No plates at all. I called Pizza Milano back and asked for the driver to return with plates and napkins and i pointed out that our request was noted on our receipt by Austin, who took our order. The woman i spoke to offered barely an apology. When I got off the phone my wife pointed out that our extra dressing, which we paid for, was not in the bag either. I called back again to ask for the dressing and was again barely apologized to. After more than 25 minutes I called back to ask if the driver was close and the same woman from my two previous calls passed me along to a manager. The manager, who sounded like Austin who took our order, told me it was a long drive and offered no apology. When I told him we'd be eating cold pizza he hung up on me. I feel that the apologies I recieved should have been more genuine and at least a partial refund should have been offered. Instead I got just 2 superficial apologies and hung up on. My Family and I stay at that Hyatt at PIT around seven times a year for competitions and I will absolutely never order from Pizza Milano again. You...