DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown — Hotel in Pittsburgh

I will never stay in this hotel again. Our room was digusting, and everything else was very unorganized and disappointing. The only redeeming quality was the proximity to PPG Arena, which was just a short walk away.

Check-in is at 4, which is later than most hotels I've stayed in. A little disappointing, but not a huge deal. We had to leave for an event at 6, so that would've given us about 2 hrs to get ready. We knew we had limited time, so I signed up for the option to get keyless entry to our room, which claimed we wouldn't have to stop at the desk.

After a 5 hour drive, we arrived at 3:50. We should've had ample time to park and get our bags ready to go inside for 4pm check-in. Instead, we were greeted with a long line backed up all the way to corner to get into the parking garage. It wasn't until 15 minutes later (when we got to the front) that we realized we were waiting for valet parking. We did not want valet parking, so we were directed to another parking lot that is not even part of the hotel.

We then proceeded to drive around for an additional 20 minutes trying to find the parking lot. We were starting to get frustrated and decided to just go back and do valet, but when we got there, the parking lot was full. So we had no choice but to keep looking for the other parking lot. Once we finally found it, we had to carry all of our luggage down the streets of Pittsburgh to get to the hotel, which was about a 5-10 min walk away.

When we finally got to the hotel, I noticed that the key on my phone still said they were preparing our room. So, even though I opted for keyless entry, we had to stop at the desk anyway. We didn't end up getting to our room until 5pm, even though we arrived an hour prior. This left us with only an hour to get ready.

However, the disappointment didn't stop there. Once we opened the door to our room, we were immediately hit with the smell of mold/mildew. The smell was terrible. In any other circumstance, I would have immediately asked for another room, but we were already running an hour behind schedule... so we decided to stick with that room so we could get ready. We unfortunately did not have enough time to do everything we wanted to do before leaving for our event, so we had to rush/omit things from our to-do list.

Some things worth noting that were not up to standards with our room (besides the smell) included:

▪︎ White dust, (or more likely MOLD) surrounding the entire perimeter of the carpet in the room.

▪︎ The bathroom smelled absolutely disgusting, and did not look clean. There was so much built up gunk in the corners, the walls, floor, etc.

▪︎ One side of the toilet paper holder was practically falling off the wall, so it was crooked and annoying to maneuver.

▪︎ There was no fridge. This was pretty disappointing because we packed food/drinks for our road trip that we wanted to keep cold, especially considering that the room obviously had a mold problem. We ended up throwing most of it away.

▪︎ The desk had sticky stuff on it like it was not thoroughly wiped down.

▪︎ The windows were super dirty, to the point where you could hardly get a clear view out of them.

▪︎ Massive stains on the upholstered furniture.

▪︎ The room also just had an overall musty, dingy feeling to it.

The walk to our event was great. It was a very moderate, scenic walk. Only took us a little over 5 minutes to get to the arena. After our event, we were not looking forward to get back to our room. Which is unfortunate, considering we paid $240/night for a room we didn't like or feel comfortable in.

Check-out was easy, except for having to carry our luggage all the way back to the parking lot. We still ended up having to pay $20 for parking.

Overall, I would absolutely not recommend this hotel. Next time, I will just pay a little bit more per night to have a better...

Three friends and I came to visit Pittsburgh for Anthrocon 2025 and had a lovely time until we walked into our freshly burgled room. Bags were unzipped, flipped upside down, personal items and garments were flung willy-nilly, and the bag holding two of my friend's money was left open and empty. Cash, cards, and even a car key was missing. When we initially went down to report the theft, the security guard commented that we were the second room to report a break-in. He asked us if the door was closed, we were in an ADA compliant room. The door of this ADA compliant room was broken and could not open automatically. When left open, the door would slam shut with a BANG. The security guard walked back up to our room to test the door, and allowed it to slam shut on its own before trying to break his way in. He was a big guy and he was not able to breech into the room three different times. He told us that the door didn't have signs of a break in so it must have been opened with a key. He was probably the only sympathetic one to our plight that night. We barely slept that night, and rushed downstairs in the morning to inquire with the Hotel Manager about the criminal activity. He confirmed the only way to get into the room was with a key, and insinuated that someone on his staff must have been the culprit. At this point, we had heard other reports of theft that had happened in that hotel that night. We followed up with the police in compliance with the hotel so they could do an investigation. This is where things went sour. That afternoon we went down again for an update and were told by the acting manager that she had no reports of thievery and that the Hotel Manager didn't tell her of our theft during the shift change. She then told us that "customers lose things all the time" and that "they accuse staff before finding it again". Trying to explain that the stolen cards were used for a smoke shop when we don't touch the stuff was met with a hand wave. At this point, one of my friends was in tears. We didn't feel safe staying another night and prepared to leave. When trying to get my car from the hotel's valet, I was given a car with no fob to go alongside it! It took the staff looking through their pockets, the lock box, the cup-holder, and looking at my fobless key ring for them to realize that it was actually missing. After about fifteen minuets, one of the staff members told another to check where they had initially parked my car for the valet. They had to. Walk to where they parked my car. And found the fob on the ground. So our room nearly lost access to TWO cars that day due to the hotels negligence. All we want is our money back for our stay, but we've been rejected because "there was no other key used to enter the room". Our ADA compliant room was connected to another hotel room through another door, one only staff had access to since we only bought the one room. I would not be surprised if they did not check that door for convenience sake and to avoid responsibility for their lack of security and accountability.

TLDR: If you are going to Anthrocon and this DoubleTree Hotel is offered as apart of the package, DON'T TAKE IT!!!! You'd be better off in an Airbnb with an...

I am writing to express my extreme frustration and disappointment with my recent stay at your hotel. I expected a certain level of quality and service from a Hilton-branded property, but what I experienced was completely unacceptable.

First, the valet parking situation was a disaster. I was forced to use valet services instead of self-parking, which resulted in me sitting in my car for 10-15 minutes, blocking traffic, just to hand off my keys. This is an unnecessary inconvenience, and the process was poorly managed. Your valet service is understaffed. I appreciate the couple of gentlemen working on the day of our arrival and departure. They were doing their best to keep up with the volume of cars coming and going. The whole valet parking situation is a mess and needs to be revisited and the process reworked for a better experience.

Once inside, I was appalled by the state of the hotel. Despite having four elevators, only one was operational at any given time, leading to overcrowding and excessive stops on every floor. This is inefficient and frustrating for guests who are simply trying to get to their rooms.

Speaking of my room—1401—it was nothing short of dilapidated. It was located right across from the elevators and next to the ice machine, making for an incredibly noisy and unpleasant stay. The walls were paper-thin, so every room and hallway conversation and elevator chime was heard loud and clear.

Additionally, the room had a strong moldy smell, making it feel unclean and unhealthy. The bathroom was in even worse condition—no working fan, a loose toilet seat, empty conditioner bottle, urine stains on the side of the wall next to toilet and a bathtub with mold and mildew. To make matters worse, the drain barely functioned, forcing me to stand in a pool of water while showering. How is this remotely acceptable?

The bathroom also lacked basic amenities like hooks to hang towels or clothes, forcing me to place my clean clothes on the toilet seat lid—completely unsanitary and ridiculous for a hotel that carries the Hilton name. A blank wall behind the door and not a single hook or towel bar was installed.

To add to the frustration, the alarm clock in the room was set two hours ahead and could not be adjusted. This may seem minor compared to the other issues, but it reflects the overall lack of care and attention to detail in your establishment.

This was my first and last stay at your hotel. I am shocked that a Hilton property would be in such poor condition, both in terms of facilities and guest experience. Frankly, I felt like I was staying in a run-down, rent-by-the-hour roadside motel rather than a reputable hotel in downtown Pittsburgh.

The only plus side with this hotel was the location. It was in walking distance of the PPG Paints Arena and Dunkin Donuts.

I expect a formal response addressing these issues and an explanation as to how a Hilton-branded hotel could allow such subpar conditions. I will also be sharing my experience with other travelers so they can avoid the same...