Starbucks Coffee Company — Restaurant in Pittsburgh

Literally just had the most awful experience at this Starbucks. Ordered a Grande Nitro Cold Brew, but wanted it made in a Venti cup and topped with ice (i prefer it extra chilled and slightly diluted). Was REFUSED the order because the staff thought I wanted a venti nitro, which yes you legally cannot sell because of the nitrogen content. They couldn't understand my simple request of making the nitro as a grande, and then just pouring it into a venti cup. When I told them that you actually can do this (I'm a shift at a real Starbucks), they proceeded to tell me I was wrong and to either order the drink as is or GET OUT OF LINE. The poor barista who was taking my order was clearly new and trying her best, but the management staff there was very rude to me, namely an individual called Philip. When asked if I could just get a my drink and a Venti cup so I COULD POUR IT IN THE CUP I WANTED, he loudly refused my request. Not sure what happened to the Starbucks motto of satisfying every customer, but this location clearly does not follow that... and after being a loyal, daily customer to this store for 6 months now, I'll sadly be getting my Starbucks from...

The drinks are never as good here as the usual locations I go to. Unfortunately the majority of Starbucks in my area close as early as 7pm & the latest is 8:30pm. So if I'm in the vicinity of this location & want a coffee then I come here. This time I was told that the espresso machine was cleaning & they couldn't make me anything with espresso in. The only thing I could have hot is tea. Went out of my way to come here & traveling is way too expensive now adays to start cleaning your equipment before closing time. I get every1 wants to go home at the end of the night but if you don't want to work at a place that is open to customers until 11pm then you should find another place to work. When I go out of my way to a business that serves coffee until 11pm I don't expect to have a menu with only hot tea on it at 10:45 because they want to...

I am convinced that this is the absolute worst Starbucks in the area. I once found an insect preserved INSIDE an ice cube. Gross. Drinks are never properly made and the latest fault involved them promising me a vegan cookie and then giving me kitchen sink... I had to go back to the cafe and talk to three people to get my money back. Not only am I vegan, I have a dairy allergy - the consumption of that cookie would have been dangerous. Please train your employees - it would have been much better to hear “sorry, we don’t have vegan Macadamia Oat” instead of claiming to have it and putting a kitchen...