Jersey Mike's Subs — Restaurant in Pittsfield Charter Township

Update to this review: The owner reached out personally to apologize for the experience. Along with that he refunded the entire order. I’m impressed by the professionalism and kindness shown by Garrett the owner. He truly made things right. This has led me to change the rating of the original review. We are looking forward to giving this location another try with hopes of a positive experience. Thank you Garrett!

I’m so incredibly disappointed to have to write this review as this location has always been our go to whenever we are in the Ann Arbor area. The employees have always gone above and beyond especially for my two sons that have anaphylactic dairy allergies. Today was a different story when my mom brought my son in to place a carry out order. Upon arriving they were the only customers in the store, the employees had bad attitudes and made it appear that it was an inconvenience to slice the meat on the separate slicer so that it wouldn’t touch cheese. The employees kept the bad attitudes throughout the entire time my mom and son were there. There were no lids for the kids cups with no offer to upgrade to a cup with a lid. Upon driving home the 45 minutes it was discovered that one sub was not placed in the bag. I have been trying to call for the last 30 minutes with no answer. This is incredibly disappointing. I hope for this to be made right starting with a refund. Absolutely...

As close to perfect as it gets. I’d never eaten here before but when heading through town with friends we had to grab lunch and stopped here. Jersey Mike’s gets it done. There are subs and then there are SUBS. This is the latter. They cut your cold cuts and cheese right in front of you. Same goes for the bread. The bread is the business. It’s fresh and has that amazing bread aroma with the perfect amount of crusty on the outside and fresh on the inside. The shredded lettuce also has this nice crispness to it, and the Jersey sauce is on point. I got a regular sized and it was more than enough to satisfy a hearty appetite. Next time I’m around a Jersey Mike’s I’m buying two subs, the second for when I realize later I’m still hungry.

Set up is comfy, but nothing too extravagant. High chair seats and low tables. This location was busy and had about 8-9 people behind the counter to make the subs. This made it quick and easy. Good food fast, as the expression goes. Totally true, here!

Completely worth the trip! I am...

I'm a previous employee you still loves the food here. The food is great when they get the order right but this location constantly gets the order wrong. And I put a 1 star for service because they don't treat me nicely. They see me and I assume they recognize me because i used to work their recently and then they leave me to deal with the person handing out carry outs never acknowledging me further. Their system also shows that they will have rosemary bread, which MAKES or BREAKS the sub trust me, and half the time they will run out. Like they stop making rosemary bread at like 6 and when I worked there it was always an issue. They tried to make enough bread to order and ALWAYS ended up not having enough for the customers. Seems like a very easy fix. Obviously I'm bias because I'm an old employee but the management here needs a vacation or to drink some water or something because this location hasn't been higher than a 3 star for at...