Whit's Frozen Custard — Restaurant in Plain Township

Just close the store or put on a website you don't have ice cream! You had no Buckeye ice cream AND no chocolate ice cream leaving vanilla ice cream as the only option? That or your staff shut down those machines before you were actually closed.

At least offer to make something chocolate with a mix or something.

Now I'm in my car and even the Buckeye Whitser doesn't taste at all like anything other than Vanilla ice cream which I could get at Kroger.

Very disappointed after driving here to find you didn't have anything you advertise and then appear to have not even made the Whitser correctly.

Even more disappointing is you asked me to email you to pretend like you care but then you don't respond or offer to make it right after I took the time to try and help you understand what happened. Why bother asking people to email you if you're not going to do...

I have eaten at many of the Columbus area Whits, and the New Albany location is definitely my favorite. Friendly, smiling employees always greet you as soon as you walk in the door and the portion sizes are better than at other locations. I've heard the manager training employees, telling them to add more custard to a cup, which is good, because scoop sizes can vary depending on who is scooping! Whitsers are also done with the right amount of toppings. Other places add too little or too much. Employees are always busy--no one standing around looking at their phones. Prices vary from location to location, but I'm sure rent and taxes are all part of the pricing equation. Never been disappointed at the New...

My wife and I dropped by the New Albany location at about 8pm on Saturday. There was two young men working that appeared to not be trained well. Our wait time was over 30mins for a Sunday and a witzer. They first gave my wife an item that was not what she ordered - then apparently they ran out of vanilla ice cream (an hour before close) so they took it out of the freezer upfront. My item was handed to me sticking 4 inches above the cup line and dripping all over. I had to scoop that part off only to find you all the cookie dough was at the top leaving me with vanilla icecream. Very disappointed for $15 worth of icecream.

Will, how can I contact...