Captain D's — Restaurant in Plano

This is absolutely the LAST time I’ll ever eat at this dumpster fire knock-off of Long John Silver’s. This place is a joke Ordering in the drive thru, I ordered a Popcorn Shrimp meal with green beans, and a side Salad with ranch dressing for my girlfriend, and a Giant Fish Sandwich Combo with fries and a large Lemonade for myself. I was asked if I wanted cheese. I replied with “No thank you” as the one time I had tried it with cheese it was disgusting. I also asked for extra tartar sauce for my girlfriend’s meal, as due to physiological reasons, she has a difficult time swallowing certain foods without some dipping sauce. I paid $15.65 and sat there at the drive thru window waiting for my order. After an inordinate amount of time, they handed me my food and I drove off, eager to get home and enjoy the fries while they were still hot. I got home, and the first thing I noticed was the lack of side salad. My girlfriend said not to worry about it, so I let it go and went about eating my fries. Bleah. The fries were “dead” they were cold, as if they had been made 20-30 minutes ago, and sitting under a warmer. Nasty. Whatever. Time for the sandwhich. As I’m reaching for my sandwhich, I notice the receipt explicitly stating “NO CHEESE.” I didn’t think it automatically came with cheese, so I was curious as to why you mark “no cheese” on an order that didn’t have it in the first place. I thought, that’s a good way to confuse someone... Opening the foil-wrap, nestled between the wilted lettuce strips and the soggy fish tenders, was....a huge slice of nasty melted cheese. I was a little upset at this point, and threw my sandwhich back into the earth friendly styrofoam container it came in, grabbed my keys and returned to whence it came. Both Chris and Armando, both stared dumbfoundedly at me as I pointed out how they explicitly wrote NO CHEESE on the receipt, yet didn’t bother to even check the order before it was given to the customer. Basic drive thru coordinator skills... I requested a refund, on my meal and the premium charge for the side salad I never received. Armando fumbled with the receipt, and after a few minutes, handed me a new receipt with my “voided” order on it, telling me that the money is back on my card. As of the time of this writing, there is no refund on my card. Worst of all? Neither of them even bothered with a “I’m sorry.” My only regret is that I can’t give them less than one star, but I absolutely will go out of my way to make sure my friends and my family know not to ever eat there again. 0/10. Two thumbs down, for horrible food, and even more horrible customer service.

(Edit - Response to Owner:) I can understand mistakes, that isn’t the issue. Not apologizing for a mistake that caused the customer to stop eating, and drive the 15+ minutes to return to the restaurant isn’t a mistake. It’s poor customer service. Adding cheese to an item that explicitly states “No Cheese” isn’t a mistake, it’s a lack of integrity. Serving fries that have been in hopper for too long isn’t a mistake, that’s laziness. It isn’t a surprise that your employees or management didn’t apologize for their mistakes as you couldn’t even be bothered to apologize to a customer as well. Customer Service is about empathy and a desire to treat your customers right. Until you learn that, you have no business being in business.

(Edit: Update) As of 1/3/2019, I still have not gotten the refund, so your little quip about not understanding how a voided transaction fails to hit it’s mark. Absolute garbage...

Fairly new store, working out things. They had a special advertised on window, but it wasn't available. Disappointed. Staff very friendly and put up with our senior citizen sarcasm. Ordered a fish platter to split with a friend. Huge delicious portions of fried fish, broccoli, slaw, and french fries. They gave us an extra plate. We wanted coffee to go, but they were out of creamer. All in all, a good enuf experience to go back. Oh, music was from my era and I loved it, but you can turn it down a bit. Those of us who grew up in that era have listened to too much loud music and destroyed our ear drums. We need to hear each other over the music. Thanks!

I couldn't figure out how to respond to your reply, so am adding to my review. Thank you for reading my review first off and for responding. I did not try Captain D's yesterday. It was last Monday at 11:30. The special was on the window...a $4.99 special it seems. It didn't specify what was in the special and we asked and then were told it was no longer available. I mentioned sarcastically that it was kinda early in the day for the special to be gone. Staff was tolerant of us and we ordered something else. No big deal. Thanks for turning the music down. I will recommend after church that my group of senior singles try it for lunch.

Visited again 6 days later on a Sunday after church. Only one other customer at 11:15. Now nearer noon, more customers. Had Southern Fried Talapia. Delicious. Like the corn mealy batter. Seems something is not working each time I'm here. Last time it was tartar sauce pump. This time, water had to be gotten from cashier as tap was out of order. Ladies' bathroom was out of order too. Like I said they are working things out. I think it would be good if management circulated in dining area. Always good for making customer feel welcome. Thank you for turning...

I'm a Captain D's longtime fan. I hadn't been in many years though but got reminded of them recently. I searched it up and to my great pleasure, they had opened one not far from me! I thought they were in decline but I guess not! It was as good as I remembered it. But you have to know a few things:

It's not cheap. This is made-to-order fish (I got blackened fish and shrimp) and that costs more than other places. My meal was $15 with no drink. And it did take about 7 minutes for them to make it.

The selection of sides is heaven. Many healthy choices. This is not just fries or onion rings, y'all. This is broccoli, Cole slaw, mixed veggies, so much more. Look at the menu before you go to hype yourself up.

This particular location had a problem with the drink machine. No, not with the drinks themselves but some intermittent jet engine grinding sound that, I kid you not, I was unable to talk to the worker over. Must have been 100 dB. The girl said "that happens sometimes." I was there from 11:25 to 11:55 (July 2, 2024) and it occurred only once, at 11:30, but y'all, it was terrifying and very much an atmosphere killer.

The fish was plastic fork tender, and well-seasoned. The shrimp had tails on. The dishes are reusable, which is a big plus. They have a wide variety of sauces for free.

It's a lot of food y'all. I took some of it home and I have an appetite and had just left the gym. Bring a Tupperware, I will next time (since the dishes stay with the Captain.

Conclusion: 8/10 - Best fast food seafood you'll find. Miles and miles and miles head of LJS. But you are going to pay for that quality and you may have to wait a little...