Fish N Tails Oyster Bar — Restaurant in Plano

Visited the Plano location today and had one of the worst experiences ever. We ordered the gumbo and the catfish. The gumbo was tomato soup with shrimp and sausage in it with no seasoning. The fish was basically fried water. We asked for a refund after one bite because we just couldn’t stomach paying $40 for fried water and tomato juice. We were asked what was wrong with our order by the manager and we expressed our concerns and he told us that “the food is popular.” Ummm ok. After telling him we wanted a refund and that we would pay for our $3 drinks, he told us that we could never come back to the restaurant which was rude. After giving the cashier our receipts, she began to slam the tickets down on the counter. I asked her to explain the refund because it only should that she refunded us the drinks and she began to snatch the ticket out of my hand and turn and start talking to her manager. She then again slammed the ticket down on the counter. At that moment, we were just ready to leave. Never seen an establishment that gets upset and bans the customers for not liking the food. Food was horrible and customer service was worse. Will never return since...

Fish & Tails is like a seafood shack that I’m used to seeing in the North Shore of Long Island back in New York, except replace pretentious white folks with friendly Texans and a lot more hispanic tias and their margaritas. Fish & Tails is like a gem in the heart of BBQ central Dallas, they offer no frills fresh off the grills seafood dishes and some fried dishes at a reasonable price. The vibes is always pretty chill, lots of families and coworkers hanging out after work grabbing a beer and sharing seafood platters and after you pay at the counter, they give you a number in which the staff will deliver the food to once you grab any open table. There are few dishes that are our favorites: Tilapia Trio (grilled tilapia and shrimp topped with crab and lemony cream sauce on top) and the seafood boil platter (crab legs, shrimp, sausage, corn and potatoes smothered in their cajun-like rub). Few other dishes I tried are just OK to be honest (calamari, oyster po boy). Honestly, you can’t beat the price and the vibe. They have good lunch specials although I never made it to try it. Definitely...

I got crab legs. I ordered them mild because I had never had them any way other than plain steamed (or steamed with some Old Bay)

They had a real light kick to them. Next time I would definitely bump up the heat to medium or 'spicy' because mild was almost indistinguishable from plain, in my opinion.

I also ordered a Bulleit Rye on the rocks, and the bartender had a very generous pour. My parents got margaritas and really enjoyed them as well.

My son ordered chicken fingers. He didn't really like them, but all the adults tried them and thought they were good. He ended up helping me with my crab legs. Next time maybe he'll listen to our suggestions and ordered some fried shrimp instead.

The fries were very good as well. Oh man, and the hush puppies. I almost forgot. They were really good. They have jalapeno in the cornmeal mixture. The heat isn't overpowering, it's just about perfect. They serve them with ranch dressing, which I found to be a bit odd, but we all dipped them and enjoyed.

I'll definitely be making this one of our stops anytime I'm in the area visiting family...