Nekter Juice Bar — Restaurant in Plano

I was so excited to stop here bc there is not a Nekter within an hour of where I live. I ordered two bowls online, then went to the store to pick them up. As soon as I walked in, I could tell everyone had been standing around waiting for their orders a very long time. The girls inside were removing slow and I mean SLOWWWW. I tried to be patient and wait, but they were wiping the counters, restocking, and scooping like it was a leisurely vacation. I watched them make one juice then I saw them take two more orders from the cash register go put those on the line to make then I saw the girl noticed to go orders so then mine, and the other people‘s to go orders that have been printed for a few minutes went behind all of those people. Then I am assuming what was the juicer machine might’ve been acting weird because the girls talked about it and stared at it for a while then decided they would try it anyways it worked fine then one went to finish making the two bowls the other one made the juice. After waiting roughly 15 minutes if not more only one juice had been made and two bowls at that point I had a car full of kids I couldn’t wait any longer. I asked for a refund and the girl did issue me a refund however she kept the four...

I recently visited Nekter, and I must commend the exceptional customer service I received from Madi. From the moment I walked in, Madi's welcoming demeanor was immediately noticeable. She greeted me with a genuine smile and a friendly "hello," setting a positive tone for my visit.

Madi's knowledge of the menu was impressive. She patiently explained the various juice options and their health benefits, taking the time to address my specific dietary needs and preferences. Her enthusiasm for the products was evident, and she offered insightful recommendations that were tailored to my tastes.

What stood out most was Madi's attentiveness. Throughout my visit, she checked in to ensure everything was satisfactory and that I had all I needed. When I expressed a concern about a slight change in my order, Madi handled it with professionalism and grace. She quickly resolved the issue, offering a solution that exceeded my expectations.

Moreover, Madi's efficiency did not compromise her friendliness. Despite managing a busy counter, she maintained a calm and composed attitude, which contributed significantly to the overall pleasant atmosphere. Her genuine interest in making sure I had a great experience was evident in...

Update!!! Owner replied and emailed me about my concern with customerservice at that location. They were very apologetic and gave me a complimentary of reward points towards my next order. I greatly appreciate it, management resolved the issue in a timely fashion. I reconsidered to try out the location again and customer service was much better the two times I've gone recently. I hope it remains that way , because customer service is very important. Thank you Nektar management!

I'm new to the area, and I tried out this location, maybe 3 or 4 times for acai bowls or protein smoothie. All I want to say is that the customer service is TRASH!!! This location need to train their employees with better customer service skills. Last week , I went to pick up my mobile order, and there was no greeting "hello "when I came inside. When the girl gave me my order and I said "thank you" she just looked at me and walked towards the back, which I thought was very RUDE!!! I will definitely take my business to Everbowl or find a better Nektar location that knows how to treat their customers with 100% customer...