Smoothie King — Restaurant in Plano

If I can select zero stars then I would! The lack of customer service here is unbelievable! You have not one, but two employees that cannot comprehend. I went to this location on 10/22 leaving beyond upset. How is it that I am charged for one large smoothie and one small, but yet I am given two small smoothies?? She told me that I paid $12.02 which is the correct amount for two small smoothies. When I tried to explain to her that I had some healthy reward points that brought it down to that amount, she still told me I was wrong even though it clearly says it on the receipt. In the end, I walked away with two small smoothies, but getting charged more. I will never come back to this store again. I have called corporate and filed a complaint. I have a picture of the smoothies along with the receipt as proof. I hope they will make this right. Veronica and her coworker Linda or Glenda (whatever she said) needs more training. *Today is 10/24. I was told the other day that the store manager will contact me. Nothing. Again...great customer service...

I have been wanting to do a review for a while now. I have been going to this exact location for almost a year. Every Friday I would go in and buy my favorite smoothie. I've tried other smoothie kings but they have some of the best tasting smoothies, 5-Star Smoothies. I have given this location 3-Stars because two main reasons: Customer Service and Understaffed. They're customer service is good depending who is there but they don't go above and beyond. You can see the same person every week for a year and you won't feel like a cherished customer. And sometimes a lady without work clothes will be helping out but she is not in uniform. She must be the GM or owner of this location but she is not very friendly. Being understaffed here is typical and inevitable. They usually only have one person running the store which requires them to work register and make smoothies. If you have 5 or more people waiting at the same time, it can get pretty ridiculous. Instead of making improvements to this location, they remain to...

I recently posted a review with my other gmail account but I must revise my review and provide a more current review. It is a very apparent that this location has major issues with inconsistency with their smoothies. There’s a heavy set woman in there and she makes the smoothies very watery. She needs more training. Save yourself some trouble and go to the Richardson location.

And It appears as though this location hires a lot of Immigrants...it’s clear. I have no problem with that BUT they need to be able to communicate ENGLISH with the customers. There’s a new woman in there that has a very strong accent and she doesn’t really understand English well plus she’s very slow. She does know the smoothies, she’s reading the ingredients many items before making it. I’m not against immigrants at all but it is frustrating that you hire immigrants that don’t...