Steak 'n Shake — Restaurant in Plano

The good thing is the tallow fried French fries. The burgers are good, but perhaps not worth the dine in trouble, so I recommend the drive thru and you'll likely be happier.

Inside is a different story. Quick note, its not for the nuerodivergent, not because it's hostile, just very odd and confusing. That's most of the reason for my review, because it was so odd and confusing. The restaurant was clean, and my food was correct, but very little else positive to say unfortunately, and Im not a difficult person by far. I am completely happy with getting reasonably correct food, not even perfect, and where reasonable, easy refills. I haven't been inside in a really long time, and my prior experience was great, but I went recently and was a little confused. It's kiosk checkout only (not a problem honestly, just sharing for those who don't like that), at least at the 7ish pm that I was there. You check out at the kiosk and get curious QR codes printed for your drinks with no instructions anywhere on what they are for. Walking to the drink machine you find it doesn't work. After a bit of confusion you find there is a rather odd device resembling a condiment dispenser a short distance away that has a small "Scan" sign on top but nothing else. There are only medium and kids cups, but I don't remember anything indicating the size, but it's pretty clear it's not the upgraded size you paid extra for. If you order a large drink you have to wait to flag down an employee and show them your receipt to get a cup. In my case the confused gentleman wasn't sure whether to give me my cups or not after stating he wasnt sure whether Id ordered a large or not, and after a brief conversation and showing my QR codes they were just placed on a counter away from me, for me to go get. Otherwise you are left to self downgrade to a medium. And no info on refills so I'm not sure if you get a window of time or have to buy more drinks. I didnt care to figure out whether the scanner wasnt working or if my codes expired. There isn't anyone to ask unless you want to stand around to wait. I didn't want to yell for someone. Your task is next to scan a barcode several times and get your ice and drink before the scanner times out. I had to scan multiple times to get my ice and drinks and it didn't work consistently so you just kinda slide/wave each paper around and retry the machine until it works. If you pause to let the foam settle it times out and you have to scan again. I'm not sure why it's so overly complicated. Maybe they had a horrible rash of soda theft by large cup?

Very disappointing visit. I got my food and it was correct except for my sauce sides and I had to wait again for an employee to come back to the front to get those.

I paid a good bit more than most fast food places for less service and drink availability than I'd happily get at Taco Bell. I don't expect a lot because I know fast food places are busy and try to keep overhead low, but this set the bar to a new low. But again, it was clean and the staff were not unfriendly at all, just too busy in the back to provide assistance in the front.

I honestly would have given it 3-4 stars if it hadn't been so much work to get my food and drinks. I could have went next door and had good food, free refills, and easy access to someone if I needed assistance. Instead it...

Unfortunately I have to update my original review. I went thru the drive thru today and started my order letting the woman know I had two separate orders. She then told me she could only do one order in the drive thru and I told her I had done this many times with no issue. Her response was silence. I finally said “fine I’ll pay for it all and started to order”. Mind you at that point I was a little frustrated by her laziness. She asked which way I wanted my item and me not realizing it came several different ways didn’t realize what she was saying decided to go in. Upon ordering I ordered my boyfriends meal incorrectly and decided to order it again the right way. (Mind you I had already paid and was not asking for a refund instead was just double ordering. And they were acting like it was a hassle to take my money. I asked someone that I’ve seen working drive thru before about this new one order thing and he confirmed no they can do up to two orders in the drive thru. He spoke with her about it and that was that while I waited for my food. While in there I observed her on her phone, goofing off (which is fine aside from the fact that she was just being lazy by not wanting to do multiple orders) and everyone seemed to be talking about me. I did not throw a fit or anything just asked about it so that I would know whether or no to go back in the future and it was completely awkward like I felt like they were all looking at me. Then I get home with what is now my three orders and check my burger cuz clearly I pissed them off and it wasn’t even what I ordered! I paid $9 to be treated with discontent and to not even get what I paid for!

Original review:

I ordered off their 2 for $3 menu and got two burgers. Added a small fry to make it just over $5. Was a good amount of food for the prices and the burgers were tasty. I went at 9pm so it wasn’t busy or anything and I was able to get in and out of the drive thru...

my family and i came here tuesday july 30th. after dining in i realized i misplaced my wallet. i stopped another group that was there and they stated they had turned it in. when i asked the manager gustavo for the wallet they turned in (a bright pink wallet with over $700 & several debit/credit cards, my id and a contact card containing my phone number, email & home address) he stated he gave it to the girl. (?) i asked if he had bothered to check the ID of who he was giving it to or even check the ID inside the wallet. he basically shrugged his shoulders and didn’t have much else to say. his cook was more inclined to help while i was filing the report with the police officer. i have worked in the service industry for 8+ years and anyone knows, especially if you’re a manager, you should verify who you’re handing over personal items such as cards & wallets etc.

had anyone bothered to take the simple step of verifying any information or even bothered to look at the ID and look around the store that had 3 different customers you would’ve been able to easily identify that it belonged to me. now 3 hours later and we have had several fraudulent charges for over several hundred dollars & have spent 2 hours filing a police report.

the manager of the location also couldn’t provide camera footage to the officer that was taking a report. so not only did they aide someone to steal from me, he did not show one ounce of remorse or empathy for the situation.

finally to top it all off, while trying to locate a phone number for corporate the number states it is no longer in service & to use the website to submit feedback so i’m not even able to voice my concerns to an...