Starbucks Coffee Company — Restaurant in Plymouth

Craziest Starbucks Experience I’ve ever had….went through the drive-thru this afternoon for an iced coffee, the nice woman taking my order through the speaker asked if I wanted whipped cream and I said “yes please!”, so fast forward to getting to the window, the gentleman takes payment and then hands me my coffee that had a sip lid on with no whipped cream. I said to him “the woman on the speaker asked if I wanted cream and I said yes, can you have them put some on?” He responded with “I can’t take it back” to which I responded “they always take it back to toss on some whipped cream” he said “well I can’t.” When I gave him an utterly confused look he said “hold on” and proceeded to bring me back a cup of whipped cream…I said while giggling “absolutely not, what am I supposed to do with that?” And in my defense, said coffee is filled to the brim with coffee, and has on a sip lid, I never would have gotten the whipped cream in there and how was I supposed to get it into the cup?! So he says “okay hold on” and clearly starts to have someone remake the coffee, which is fine. So he hands me the correct remade coffee, BUT THEN ASKS FOR THE OTHER ONE BACK!!!! The one that he would not take back to toss some whipped cream on it. Anyways, this review is also because going there always takes a minimum of 20 minutes for me. It’s funny now that it’s over and I am not at all mad, just 10/10 will...

i will just preface this by saying that i am a starbucks barista at a different location so i’m very knowledgeable about how things work at starbucks and i’m also very understanding when mistakes are made. i always make sure to be very clear when ordering my drink so i don’t run into any problems but this is now the second time i’ve went through this drive thru and my drink was incorrect. now i don’t mind if it’s incorrect, it may be a bit frustrating but as long as it’s corrected then it’s okay. what bothered me was that i was met with attitude by a barista (her name was sam) who i’m guessing had made the drink. i simply wanted my drink remade correctly and she had come to the window asking what was wrong. she had an aggressive approach when speaking to me and i found her tone rude. all i ask for as a customer is that people maintain a respectful attitude even when problems arise. i didn’t appreciate how i was treated and would hope that isn’t how other customers are treated either. the man who had taken my order was very kind so i...

You'll either get someone who gives you what you ask for or someone that reminds you of the stereotypical teenager that can't be bothered even though it is a workplace.. unfortunately the ratio is in lesser favor. Normally I wouldn't recommend Starbucks inside of a business like at a target, but those guys will give this location a run for its money with customer service. You most likely won't get extra espresso here, instead they'll just add the burnt coffee that's been sitting in the pot. You'll be able to tell from the taste and from the temperature. More than once I've ordered in person here and they didn't bother to tell me they ran out of the product and gave me a different drink that isn't even close to what I asked for instead of seeing what else I might like. There are some great baristas here but it's too much of a gamble.. I...