Panera Bread — Restaurant in Portage

I have eaten at this specific Panera Bread twice now. I was left disappointed on both occasions. The first time, I ordered ravioli that came out only partially heated, with many raviolis being extremely cold. Other raviolis were EXTREMELY hot, leaving a dangerous game to be played. The table was not wiped down and was left extremely messy with crumbs everywhere before we sat down. The second, and final, time I went to this Panera Bread, I ordered the Turkey, Ham, and Cheese Paneni. This visit was far worse than the first. Since we went through the drive-thru this time, we were asked for our decisions on our drinks. We ordered 3 cokes, and the employee had no problem with that. When we got to the window, we were greeted by an employee who seemed unhappy and sassy. She gave us our food, and closed the window. We did not get our drinks. We told her we ordered drinks and proceeded to ask for our cokes. The woman responded with a snarly "We only have Pepsi here." Why were we not corrected WHILE ordering? Why did we not get our drinks at all? Instead we were ignored in the moment and forced to ask for them awkwardly. At this point I still had hope. We received our drinks and rushed home to eat. I bit into my sandwich, and immediately had to spit it out. The lettuce was old and dry. The mustard was crusty and tasted disgusting. I actually had to power through the awful taste because I spent around $10.00 for the full order of my sandwich (Bad Decision). My Significant Other ordered "Frontega Chicken On Focaccia" and said the taste was off from the previous times she had ordered this. She said it tasted odd, like it was not fully cooked and rushed. The meals were obviously rushed and very little preparation was put into them. My sandwich had the cheese balled up and not melted in one spot. The meat was falling out of one side, with 1/4 of the sandwich being nothing but bread and crusty mustard. My significant other's sandwich looked like it was compressed and frozen, with the peppers looking smashed and leaving imprints in whatever the sandwich comprised of. It simply morphed to the shape. BOTH visits were awful, and for a NEW Panera, I expected much better from staff. The staff's attitudes were awkward and uncomfortable for me. They were extremely unprofessional. Whoever made our food does not know what they are doing. One star is all this deserves. I almost gave two stars because there was an extremely nice server during the first visit, but he obviously deserves a better paying job than this since he was the only person who seemed to know what they were doing. This is my first review on any food chain because it was just that terrible. I worked in fast food, and I know it does not take a large amount of hard work to make the food both taste good and look presentable. Also, having a positive attitude when dealing with customers never hurts.

1/5 - Do not visit this Panera. It is a waste of...

The worst experience ever!!

1st of all Everytime i order The French onion soup they always forget to give you my cheese and my croutons which it comes with I shouldn't have to remind you to give me the things that it comes with. so what happens this time I get the French onion soup they give me the cheese separately because apparently it's my job to put together and also don't give me my croutons. On top of that, I go to the store to pick up an online order for my mom she wanted asiago bagels playing bagels and I was getting myself a cinnamon toast crunch bagel along with two French onion soups I get there they can't find my order they tell me they're out of all the bagels I ordered so I said I'll pull around and come to the front and waited at least 30 seconds before coming to the front because I was waiting for the lady to say something which she never did. I parked my car I get to the front of the store Guess what? They're closed she didn't tell me that at all. So I have to go back to the drive-thru and guess what now there's three cars in front of me and have I mentioned that Panera is the slowest ever so I had to wait another 15 minutes and the drive-thru and she tried to tell me I didn't wait long enough for her to tell me that they were closed which is a bold-faced lie. I finally get to the front I get the substitute bagels which by the way I wasn't offered anything for the fact that they didn't have the bagels that we wanted and I told her I don't want any of my bagel slice she receives to tell me she already slice all the bagels why? I have no clue. Because I never told her that I wanted my bagel slice and told me she'll just refund me my money for the bagels and just give me my fridge on your soup. I believe I can to Panera because I wanted bagels! So now I have sliced bagels which will get stale faster than slice bagels and bagels that I didn't want on top of time wasted oh and no refund I also added a plain bagel and cream cheese for another member of my family and wasn't offered anything for free from my inconvenience. Completely. Absolutely....

Ordered the pick two at the front counter, a broccoli soup and frontega chicken panini with an iced water. April tells me my total is $17 something. I ask how? She tells me my water is $3 something. I said “isn’t a small iced water free?” And she goes “one second” and then takes off the iced water. No apology. My total was now $14 something. I asked about the price of the soup and she tells me a cup is $6.29. I show her that on the app it shows $4.69 and she just says idk. I have another employee come over and she was able to ring in the soup for $4.69 just like the app says. I feel like I was being scammed or just plain ripped off. April might have been new and didn’t understand the computer system.. but say that then. Or a simple “my bad”, but no apology was ever given for overcharging me an additional $5, instead I could tell that she was annoyed with me!!! I had my 7 month old son in my arms squirming the whole time, I don’t appreciate having to take time out to Nickle and dime my bill, but I’m glad it registered with me that $17 was excessive for what I was ordering. I’ll go to...