Five Guys — Restaurant in Portage

What kind of atmosphere do you expect from a walk in carry out burger place? I went to the 5 guys in Portage Indiana. I told the young man I wanted the little cheeseburger. I wasn't paying attention and he gave me a double cheeseburger with everything. They call it all in. I agreed to all in but I was talking about the little cheeseburger. Which is cheaper and I'm an older person and I can't eat all of those big. Burgers. So why should I pay for 1. Sometimes you're just too tired to set things straight.So I ate as much of that big burger as I could and got on my way. The burger and the fries were excellent.But I paid too much for something that I didn't order. In some situations time is more valuable than money and I didn't have a lot of time so I wanted to get...

When I walked in the door, my order was promptly taken by the cold condescending abrupt attendant. The hamburger was very good. No complaints at all on that. However, the french fries were on the nearly burnt side, 1-in long stubs, grossly over salted making them inedible and appetizing. The chocolate shake was so overly sweet that I felt that I was crunching on sugar crystals. The manager said he could do nothing but replace the product. I understand that but why would I want terrible food to replace terrible food? Needless to say that was my first and only stop there, won't be going back. Overall...

I was there yesterday 8/29/24 for a fundraiser Five Guys was helping me with. The staff for the whole day was exceptional! They were on the spot! They worked well together and were nice to all the customers. The people I knew that came in said they got the same respect! Managers included. The restaurant was clean and someone was always coming out wiling tables and sweeping the floor. The bathroom was clean which was nice. Thank you for helping me raise organ donation awareness and thank you for being such a wonderful bunch of people that day! You will never know how much it was...