Chipotle Mexican Grill — Restaurant in Portland

Horrible. Chipotle management has decided to let teenagers barely 18 and definitely younger run this place to ground.

I go here about 9pm. No adults in sight but the security card is a large man. The place looked like each one of their rooms. TRASHED.

Here's what's funny. One of teenage girls made herself something and sat down in lobby to eat. She made herself a wonderful meal. She sat in the corner of lobby but as soon has she sat down she noticed where she sat was trashed. Chips all over table and floor was extremely messy. She sat down in disgust, noticed it was trashed and moved completely changed seats looking at area that was trashed. Hilarious, I mean the entire lobby was trashed.

You go to order your food and there was like 5 teenage girls up front seemingly confused on who did what so you had to speak up on your order kind of forcefully because they seemed to be confused as there was too many of them up there without a designated job. So the line grows larger as everyone in line starts looking around at these kids who can't even do Chipotle.

Remember when I said the place looked like thier rooms? Upfront where you prepare your burrito or bowl where you order was TRASHED. Clearly not wiped off for hours. Completely covered in food. The place behind it before grill was TRASHED covered in food. If food sanitation people or that show Dirty Dining came in, this place would fail. Simply call food sanitation or OHSA at 9 pm on a weekday and place would be shut down.

They drink section had no cups. They had no utensils but knifes. Horrible. They had 1 male, he was cooking food and had asked someone to get him something but one of the girls completely ignored him and the girl on her break in lobby got up and said she'd do it. The girl he had asked for help was called by name and ignored him.

When the line got large, 2 of the girls had nearly ran to the back. Chipotle will have cool commercials on food but when it comes to service, they won't show you thier TRASHED lobbys, Horrible TEEN customer service and no utensils. If I was a Saturday Night Live writer, this place is so trashed with Horrible teen customer service, it'll be an easy funny skit on how they have delicious food but you have get passed thier trashy lobby, terrible customer service, high prices, the security guard, no utensils or cups to get it while the 1 male struggles in the back to cook with no help.

By the way, they won't cut your burrito as they aren't "allowed" to. A pure travesty of service and undeserving of being in downtown Portland. This place belongs in deep SE. Only 2 stars because I got food. Easy to run a franchise hiring teenagers with no adult management but it's obvious the owner doesn't think long term. I'll never visit this location again. A momentous example of poor everything and unreachable repair. This place should be shut down. Seriously. Have anyone from Chipotle Executive go...

Workers are very rude. They were out of chicken and the worker kept pushing steak on my girlfriend who is very shy and so she obliged and as we were getting out drinks my girlfriend tells me what happened and that she doesn’t want to eat steak. I go to the counter and explain the situation to the worker who was immediately rude to me and tells me that she needs to charge me again for another burrito even though I tell her that I don’t want the burrito that she persuaded my girlfriend to get. She goes and parrots what I said to her manager along with her own point of view and comes back laughing in my face telling me that they can’t remake the burrito without charging me. This worker had kind of sandy blonde hair and a shaved head on the sides and the “general manager” was a woman with a ponytail. For reference I was a manager at Chipotle and know that they could have very much remade the burrito especially since the worker insisted that my girlfriend get steak instead of chicken. It would have been a simple swap with a manager comp on the POS, I was not asking to keep the original burrito. Just avoid this Chipotle entirely. It’s clear that the manager allows her employees to treat customers any way they see fit even though I was very polite when I first explained my reasoning for the remake and the worker came back at me with crazy disrespect even so much so that other customers told me I should go somewhere else if their management is going to handle...

Update 09/2024: Decided to try this place again and to give the brisket a shot. Ordered a bowl for delivery via the app. Literally opened it to a moth stuck to a piece of lettuce. Thank God it was on top and not found half way through. Seriously....this place is awful.

Original Review: This place is disgusting and the customer service is horrible. I've filed a complaint and their response was "we'll forward your complaint to the team. Here's a free entree to use within the next 30 days. Unfortunately we won't be refunding your $13.00". This is not the first time I've made this complaint so they clearly do not care. It's seriously disgusting in there and I would not trust the food at all. I will be sending these photos and the additional photos I took to the health department that's how bad it was.

Original complaint sent to customer service: "Received the wrong order. When we went in, they barely helped us and weren't communicating at all so I wasn't even sure if I should wait or get back in line. When I asked, they just mumbled and ignored me so I just stood there. There was no one in line and they even prepped another online order before helping me. The prep line was disgusting and there looks to be mold growing in between the glass?? I won't be coming back to this chipotle for so many reasons. When I got back home with the correct order, the chicken was so flavorless it was like I was eating mush with queso. I literally paid for a bad experience...