Laughing Planet — Restaurant in Portland

Her name: Audrey by the way- pink hair braces- horrible attitude- I have been coming here for more than three years since I live three blocks away order the same thing people know me by name -ordered a take out like I always do-I said may I have a quesadilla and I ordered a small side of chips with a small side of melted aged cheddar dip which is on their menu, -and asked the cashier to repeat it back. It was the same price as it always has been for the last three years I went and picked it up walked home opened the bag. There was no cheese in a white bowl-so I walked back and said my order was mistaken. She said cheese is in the box with the quesadilla. I said sorry about that. I've never seen it in the box so I walk home AND I also I tipped again. I open the box. It is a small plastic container the same used for small salas but with regular cheese off a block cut into15 small slices- cold - I get in my car and drive back. I shown her and she snarks you need to specify and say queso & to which I said I ordered directly off your menu! she goes back-and-forth - I ask may I have your name? She says no I'm not obligated to give it to you. then she says if you want your order right you have to say queso when it says aged melted cheddar and I get unmelted cheese that is not melted & would cost $.75 so not only is my order not match up- but both times I came isitting there so not only and with both encounters but then when I asked for a name and she said I'm not obligated to - because I said I don't feel that I was wrong ordering off your menu- she said our phone cuts and I said I had the representative repeat it back to me . . I enjoy going there even tip 30% on each of my orders an! This is what I received- keep in mind I ordered a small melted aged cheddar cheese with a side of small chips- and an amazing grace burrito which cost 10.00 dollars and added TEMPEH for 3.50 - I payed 18.50- and again a small aged melted cheddar cheese with chips cost 7.50- but she said the serving small size container where they put salas with cold chopped up block cheese cost the same when it's not even on the menu- hard to believe- when the cheese is not even melted! truly she did not like me saying that she messed up because apparently I need to order the way that she Says or I won't get the right food even though she could possibly look at the receipt maybe one of the three times I came in and seen that the price didn't match up when I hand you a $20 bill and you give me a quesadilla and if you would just read the receipt instead of taking the tip but I mean that's a lot to ask... what really was weird. She said the back even agreed that I ordered something. That's not even on the menu. There is no side of cut up cheese. She doesn't have to have any customer service skills, not giving her out is so random to say to a regular-just screams I know I messed up. IF she would've been polite. I would've apologized I will start ordering it as queso. I don't think that a salsa side the size of an inch and a half with 16 small strands of cold cheese would cost seven dollars and then to act like I'm offending her by calmly being polite and asking for her name . ( all three times I came in - yes check your cameras ) was texting- and acted like I interrupted her when I originally picked up my order, didn't know what I ordered. Then I come back Didn't check again-THE ORDER !then may have seen the prices don't match up And I've been going three years so if I made a mistake, sure I should've opened the box when she said it was inside I can take that and I will say sorry but i trusted her word my fault agreed- but when this person is trying to argue with you because they're upset about something or their job which I can understand I'm human. Look at the receipt if someone gets chips and is charged and says MELTED cheddar cheese I don't want cold, chopped up one the side, If I ordered chips and cheese, am I gonna make my own nachosv(that means you literally aren’t doing your job ) unmelted cheese. horrible needs...

Used to be awesome. It's been down hill for this particular store in the last year. Today will be my last visit. I ordered the Cuban bowl to go and was handed what looked like 3/4 of a Cuban bowl. I walked to my truck that was parked right in front of the shop to eat it and it was almost warm. It was like a dish that was taken from under a heat lamp that sat for the entire lunch rush (I ate at 12:50pm). Stale, hard rice that stuck together and to the bowl. If I had a bag I would have turned it upside down to see if it would even fall out. I don't know if they are pre-making the popular dishes and using heat lamps/warmers or if I was served someone else's actual returned meal. Neither would surprise me at this point.

Customer service used to be upbeat as well. Not so much these days. I would have returned it but it was cold outside and figured I'd write this instead.

LP is no longer on my list of good vegan places. It has become intermittently descent but mostly poor.

You can have my 8 bucks today but it will be the last you will see from me.

.....wondering if I should even bother with the...

I try to never post negative reviews but this time I'm annoyed. I ordered a Kale Caesar salad, small chips and salsa, and a bean and veggie burrito. I received the Highway to Kale salad, a large chips and salsa, and a rice and veggie burrito. I was told when I was in the store that they were out of the grilled veggies that go in the burrito I ordered, so I said whatever veggies they had as a substitute would be okay. These veggies were good but they were still crunchy and there were no beans, so the burrito was crunchy with a soggy tortilla. This is not the first time this LP location has messed up my order but going forward, I won't order food to go from this location anymore. Service staff are always friendly but for the price it's not worth the food waste of not getting...