Tara Fine Thai Cuisine — Restaurant in Prescott

Disappointing night at Tara Thai this evening. We arrived at 6:45, waited about 5 minutes at the hostess station before a host noticed us and seated us. (Party of 3) Ordered an appetizer, drinks and entrees at the same time because it took the waitress about 5 minutes to come to our table.

Took the appetizer 20 minutes to arrive. After another 15 minutes the waitress informed us our entrees were going to "be awhile" because they were backed up in the kitchen. Ok, fine....... this waitress only checked on us twice in one hour. The tables next to us on both sides, one which arrived about 10 minutes after us and the other which arrived 20 minutes after us BOTH recieved their entrees. If the kitchen was "backed up" as the waitress had initially stated, they would have gotten their food after us. We started to suspect the waitresd didn't put our order in until waaay later, and was using the backed up kitchen excuse as a cover for her mistake. I asked the waitress what was going on, and she informed me there were 2 tickets in front of ours and it would be about 20 minutes before ours would even be started on.

It was 8:10 at this point and we had finished the appetizer at least 30 minutes earlier and had just been waiting. The waitress said she'd comp us 10% for the wait, right after telling one of my companions her tea was not a free refill drink, and would be charged for the second one..... I pointed out that both our neighbouring tables had already gotten their meals and had arrived after us, and one of the tables was finished with their meal and gathering up their things to leave. She started to get flustered and offered to comp our drinks and appetizer if we didn't want to wait. We said ok, but we wanted to talk to the manager.

We watched as she walked to the manager, who was sitting at the bar.... not walking around greeting patrons or seeing if her wait staff needed help, just sitting at the bar. Don't know if she was drinking, but after the waitress gave the manager her story, she walked over to us, flushed and red-nosed, nervously waving her hands around and spouting off about a "computer glitch" and how she'd "give us half off an appetizer" the next time we came in and "sorry"........ NOT the same story the waitress told us. She didn't offer to bump up our ticket despite us being the only table in the place that had been there over an hour, and the earliest we'd get our food would have been in 20 to 30 minutes. It was 8:20 at this point.

We stood to leave and the table next to us (the one that arrived 10 minutes after us) stood at the same time and asked, "you never got your food? You were here before us!"😑

Although I really do like the food there, I'm not going back any time soon. Lying wait staff, non-existent service, drunk-acting useless management..... definitely not a place I want to waste my money at. Needless to say, we didn't have the nice dinner we...

Some friends and I were visiting from out of town and decided to finish our night here. Big mistake. At first glance this place looks great, the inside is beautiful, the pond provides a great atmosphere.

That being said, we arrive just over an hour before close and were quickly spoken down to as if we were an inconvenience. Immediately as we were seated the waitress prompted us for our drink order before we had all sat down and gotten to open a menu. She stood over us waiting for our drink order which was uncomfortable and made us feel rushed, and when she asked for our ID's she used a very patronizing tone as if she suspected we were young people trying to sneak drinks... I am 30 and immediately felt that was uncalled for especially in a place with "fine" in the title.

I also would have thought it was less weird for her to stand over us if she ever offered helpful advice on drinks, but the only advice she gave was to my friend that she would like the lemon drop if she prefers tart over sweet... that lemon drop was ridiculously sweet, canes lemonade is by far more tart.

Though that gave me a bad feeling, we brushed it off, enjoyed our drinks, and played a card game as we waited for food. while waiting one of my friends at the table who doesn't drink had ordered a soda (to which she gave him a very strange response... i think she didn't know what a Shirley temple was?) and our waitress never returned to refill his drink, at most places this would be whatever, but again, this place considers itself fine dining, and the drinks and plates are NOT cheap.

Our food comes out and we immediately notice that my friends dish is not right. She had wanted a dish with a similar name to another dish on the menu, the one she wanted was served with noodles and chicken, the one she was brought was a soup and not what she had asked for. I got up and spoke with our server to see about fixing her dish because again, these are fairly expensive plates and we all wanted to get the dish we intended to, but when i brought it up to our server i felt like i was getting lectured. She pointed out "well thats a completely different dish" ... yes i know... thats why we would like the correct one. "well if thats what she wants i will have to take the soup back"... ok? we didnt want the soup... it felt like she assumed i was trying to scam her or something rather than just admit she was at fault for putting in the wrong food.

a few minutes later she comes out and says that her food could be a while because there are three tickets in front of her. When her food finally came out we were quickly brought boxes and asked if we would like the check.

oh, also one of my friends is pretty sure they were charged for an extra they didnt receive.

also. the food was bland.

would...

I don't know why restaurants do this, but I find it to be offensive. When you walk into a restaurant before the rush hour there is an immense amount of four tops or you know that would be more nice to sit at than just the bar. I don't want to look at a bar. I don't want to have that bar experience. If you're going to charge $20 for an entree and I come in to have dinner and I am dressed I would like to have a table. Especially when I asked for a table and then you to steer me to the bar. I sat there because I didn't want to argue with you of my purpose of having a fine dining experience instead of having bar food and overcharged for bar food. I don't mean to be an jerk. I'm single. I choose to be single and I choose to be seated at a chair at a table in a restaurant, especially when you're charging $13 for an appetizer of egg rolls that were greasy enough to slide off the plate. And you brought my dish that was so watery this wasn't panage. my onions put through a Mandolin. I don't know who taught your chef how to cut tofu. That made no sense. Where was the basil and the dish? It was a flat dish. The brown rice was dry as the napkin at the bar. It was soup. I feel you missed the mark. If a customer asked to be seated at a table you should see them at a table. If the customer asked to be sitting at the bar then send them at the bar. Just because a person's single doesn't mean they want to sit at the bar. If that is your option of catering to single people, there's a reason for me to come back and there's a reason for you to respond to this and if you do then that shows that you are ashamed of my experience and I don't need your apology because I have forgiven you for your lack of courtesy and respect for my wishes. So, maybe this will be a lesson to you. Allow people to have their own dining experience instead of you telling them how to have a dining experience in your restaurant. A table would have been so much eloquent than sitting at the bar and feeling like an outcast where I hate having my back to anybody in a restaurant. I literally had to get up and turn around and see the space because all I always saw was liquor. I don't drink. Do you ever think of that? What if you put an alcoholic at the bar and they're single? Do you ever think of that? No, you probably don't. I'm not an alcoholic but I choose not to drink and I choose not to be around alcohol and you put me in a situation that just basically says. I don't care that you're sitting in my restaurant. Here's some sloppy food and you get to have a shitty experience at my restaurant. Thank you, I...