Francesco's Pizzeria - Providence — Restaurant in Providence

Super dirty and not finished inside awful paper thin pizza because they are super cheap stingy with toppings as well the rudest people own and work there don't go here they make up prices and change them notice prices not on menu how convenient their crooks go to Jeff's in rp or the red rose in Springfield don't go here dumb girl behind counter makes up prices as well and on deserts beware of any place that does not list prices be ware psycho owners can't handle bad reviews so they threaten people thru the reviews sickos who can't handle people don't like them or the garbage they sell they shud get out of the business also reviews are legal not their threats they are crooks no prices anywhere and dumb girl days I don't know prices tho makes them up then changes them go anywhere but here they are a threatening group of bad seeds they don't like to be liked their pizza worse than dominos and that's real bad no prices di they can change them beware of frank Stephanie and everyone else in there ask why they don't show prices they are crooks go to tortilla flats next door go to Antonio's pizza on Thayer or nice slice or merlinos very dirty in there remember no prices so they can rip u off well syco must read his reviews day and night he's not well frank shiavone shud not threaten people thru social media his mamma shud be ashamed of him he's an angry 😡 dangerous👿 people can sue for threats from an owner over a real bad review other people complain about the place not good parking tho plenty for tortilla flats as bd down hope st ya all he is...

I was really a fan of Francisco’s, it’s a nearby local place and the food was really good. I often recommended it to other neighbors and friends. However, after my experience tonight I won’t be returning. The employee at the front was rude, and perhaps the worst example of customer service In recent memory. I came in to pick up an online order and immediately she was argumentative and basically calling me a liar when I said I had already paid for the order, and she claimed she didn’t have the order (it was in the rail behind her). I showed her my online receipt and she huffed and stormed off and came back a little while later with the order — presumably she helped make it as I saw her looking in the freezer and going back and forth to the kitchen. When she brought the order, she was snide, and rude again. In all honesty, this put me on the defensive and I said a few things that I shouldn’t have, but at that point I was furious ( and was questioning the quality of the food I was given — yeah, that actually went thru my head) Needless to say, whereas I have really enjoyed Francesco’s, I will never return. This has been a very difficult time for small restaurants, and this is not the way to treat customers and retain them. You...

Ordered a large pizza off of the website. When it arrived it looked like it was dropped, or thrown around. I took a picture and called the restaurant. They provided me with a cell number to send my picture. At first it seemed like the girl on the other end was just as shocked when she saw the picture of my pizza. However, I was told it was my problem. They could remake the pizza but I would have to pick it up. I told them I couldn't do that, being a single mother at home with my two small children. They didn't care. They tried to state it was the delivery drivers fault, which yes I agree with but they choose who delivers their food... Not the customers. I was then proceeded to Not get loud. I said either they're delivering it or I would like a refund. She placed me on hold only to have someone else come on the line and try to tell me the same thing. I wish I could share the picture I took. It's not okay to take $50 from someone, then blame s delivery service they choose to deliver their product. I understand stuff happens... But take accountability. And don't start telling at the customer who just spent 50 bucks...