Chartroom Restaurant — Restaurant in Racine

Decided to head to the water in Racine because the weather was unexpectedly beautiful and this seemed like a nice place for a fish fry. We were greeted by the most polite and welcoming gentleman as a host. He offered us our choice in booths and we were seated quickly. Although it was Friday and we tried to be understanding of the larger than most weekday crowds, we felt the food service didn’t match the warm welcome from the host. We watched other tables receive a fair amount of attention, even visits from the cooks, but we were not checked on and when we flagged someone down for refills on drinks, and a missing condiment we had requested, they offered but ultimately forgot so we went without. This service level for the price was discouraging. After dinner, we waited a very long time hoping to get a To-Go box and our bill. Our bill was quickly dropped at the table finally with an, “I’ll be right back for that”, as the server skirted off before we could ask for the box. Another member of the waitstaff noticed and went for a box. We get “busy”, trust me, but it should have been better. Maybe just an off night for our server?? Anyways- the food… it will tempt us to give the place a second chance. We each had a special that was offered with a side salad add on. The walleye was breaded lightly and the fillet was large and flavorful. The baked cod was perfect and a nice sized portion. The veggies were cut fancy, a nice variety and well cooked. The fries were crisp and hot. The side salads were delicious and colorful. Everything was a nice variety and provided a color and flavorful balance. Although disappointed by the table service on this occasion , the very kind host and the quality of food will likely convince us to give Chartroom another try- especially considering they have outdoor seating and it will be nice to have quality food, on a deck by the lake. Hopefully this can be updated to five stars in the...

Went there Saturday, August 10th 2024. Was a nice open environment when we first walked and we got seating outside and it was a beautiful day so thought we were going to have a good experience until it came down to getting on of our drinks and we were not satisfied. We were never rude always said thank you and please…. Ordered a strawberry daiquiri that looked like a watered down strawberry smoothie from McDonald’s. Asked for it to be fixed came back in a different glass and tasted the exact same. Returned it to the waitress, get our bill and were charged for the drink that we took 2 sips out of because their bartender couldn’t get it right and was told because it was made with “6 shots of alcohol” I had to be charged for the remake. For 1 there was not even 2 shots of vodka let alone 6 and 2 if I was told we would still have to pay for it I wouldn’t have let you take my full drink away… I would have finished it and got my moneys worth. Had some Mexican lady who claimed she was the manager walk up with an attitude and claim that I said my drink was fine but because my mother in law said something we must be liars. Our bill was $134 we are not trying to get them for a $8 drink that we didn’t even drink out of and the manager said she tasted it herself and it wasn’t good.. waitress claimed she offered us something us which did not happen as well. All of the best food in the world couldn’t bring me back to that place.. my advice would be to train your bartenders more if you are going to have all of these drinks on your menu and fire your manager because...

From start to finish, awful! We were seated outside, which is lovely. Told the host that it was our 1st wedding anniversary. He told me he'd let our server know. Zero acknowledgment of our anniversary from our server. We ordered cocktails, an appetizer and our entrees all at the same time. Our drinks and appetizer came out pretty quickly. The onion rings were excellent and the dipping sauce was very flavorful. My husband asked for a lime in his drink. Didn't get one. My passion martini tasted like pure juice and was lukewarm. Asked for napkins as soon as our appetizer arrived. Didn't get any. Had to ask a 2nd time for napkins but only after we'd already finished our appetizer did we get any. 25 minutes later my entrée arrived "House Favorite", Quartermaster burger. Zero pink to the meat as I'd requested. The jalapeno bacon jam tasted and smelled like maple syrup. ZERO seasoning on the fries. 5 minutes later my husbands fish fry arrived as they were "waiting on the fries". Brought my husband his plate and was told, "sorry, we ran out of coleslaw." Oh and zero utensils to be found! Our bill comes and we patiently wait for our server to charge our card. She comes back after 10 minutes, "Oh! I dont know if you heard? Our card reader is down. We are only taking cash. There is an ATM inside" My husband and I were appalled! What establishment tells their paying customers at the end of the meal that they are only taking cash? We were charged a $3 fee for using the ATM. I have never been so royally disappointed in...